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ServiceMax vs ServiceTrade: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of ServiceMax vs. ServiceTrade is based on a specific set of business needs and context. The comparison uses 2191 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ServiceMax and ServiceTrade

ServiceMax, ServiceTrade, Salesforce Field Service, FieldEdge, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ServiceMax covers Collaboration with Social Media, Training & Onboarding, Sales Document Management with Social Media, Workflow Management with Phone Calls, etc.

ServiceTrade focuses on Sales Document Management, Engagement Management, Rating And Review Management, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ServiceMax

Focus area

Software Failure Risk

  • medium

logo ServiceTrade

Focus area

ServiceTrade is better than ServiceMax for

Software Failure Risk

  • medium

About

Asset-Centric Field Service Management

Mobile software for commercial service contractors

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

49

41

Total Goals
(we found evidences for)

11

9

Top Processes

Evidences indicate better relative satisfaction



training & onboarding


sales document management

contract management

proposal & quote management


workflow management


customer feedback management

measuring customer satisfaction



communication management

sending & publishing communications



social media management

social media analytics


contact list management


engagement management

engaging and following up


knowledge management


products & pricelist management


helpdesk management





advocacy management


lifetime value management


competitive intelligence


loyalty management


generation of new leads


rating and review management


relationship management



revenue cycle management




content management



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Grow market share

  • Establish thought leadership

  • Launch new products

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve internal communications

  • Improve visibility

  • See 8 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • Improve visibility

  • Build brand awareness

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • video

  • website

  • mobile

  • offline

  • on premises

  • mobile app

  • chat

  • Slack

  • user generated content

  • blogs

  • social media

  • review sites

  • Amazon

  • See 12 more
  • e-mail

  • phone calls

  • video

  • website

  • mobile

  • offline

  • on premises

  • mobile app

  • chat

  • Slack

  • user generated content

  • blogs

  • social media

  • review sites

  • Amazon

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting