Overview: ServiceMax and ServiceTrade as Field Service Management Category solutions.
ServiceMax and ServiceTrade both excel in Field Service Management but cater to different business needs and industries. ServiceMax supports a wide range of capabilities such as collaboration and workflow management, favoring industries like medical devices and IT. ServiceTrade is strong in sales document management and proposal & quote management, seeing higher usage in construction and consumer services. Both offer robust vendor support, with ServiceTrade providing more comprehensive 24/7 support options, aligning well with the larger scale enterprises that frequently use it.
ServiceMax: ServiceMax offers asset-centric field service software to boost technician efficiency and customer satisfaction. Discover increased productivity and satisfaction with ServiceMax!
ServiceTrade: ServiceTrade streamlines scheduling and dispatching for commercial services. Customer satisfaction is improved, helping to win and retain clients.
ServiceMax and ServiceTrade: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
ServiceMax offers capabilities like collaboration and sales document management, aligning well with industries needing comprehensive workflow and communication management. read more →
ServiceTrade excels in sales document and proposal & quote management, appealing to industries that require robust engagement and review processes. read more →
Business Goals
ServiceMax helps businesses acquire customers and enhance efficiency, gearing towards expanding market reach in technology-focused industries. read more →
ServiceTrade targets customer acquisition and revenue growth, focusing its features on improving internal communications and social presence. read more →
Core Features
ServiceMax features analytics, data import/export, and custom reports, catering to enterprises requiring advanced data management capabilities. read more →
ServiceTrade stands out with custom reports and data import/export, suited for companies demanding detailed analytics and integration possibilities. read more →
Vendor Support
ServiceMax provides 24/7 support and multiple channels including phone and chat support, ideal for businesses prioritizing reliable vendor interaction. read more →
ServiceTrade offers extensive 24/7 support, phone and chat services, aligning with the needs of large enterprises in need of constant support. read more →
Segments and Industries
ServiceMax is favored by enterprises and large businesses, with significant use in IT and medical devices industries. read more →
ServiceTrade sees higher adoption among large enterprises in construction and consumer services sectors. read more →
Operational Alignment
ServiceMax is integrated into enterprises' workflows, catering to complex operational structures with its extensive features. read more →
ServiceTrade fits well within industries with large-scale document management needs, adaptable to different operational sizes. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
ServiceMax in Action: Unique Use Cases
What makes ServiceMax ideal for Collaboration?
How does ServiceMax facilitate Workflow Management?
What Are the key features of ServiceMax for Customer Feedback Management?
ServiceTrade in Action: Unique Use Cases
How efficiently Does ServiceTrade manage your Sales Document Management?
What Are the key features of ServiceTrade for Engagement Management?
What Are the key features of ServiceTrade for Rating And Review Management?
Alternatives
Integrations
Few ServiceMax Integrations
Few ServiceTrade Integrations
News
Latest ServiceMax News
PTC to Announce Fiscal Q3'25 Results on Wednesday, July 30th, 2025 - Yahoo Finance
PTC will announce its fiscal Q3 2025 results on July 30, 2025, after market close. A live webcast and conference call will follow to review the results.
Latest ServiceTrade News
ServiceTrade Named 2025 Best Ease of Use Software by Capterra in the Service Dispatch Category
ServiceTrade has been awarded the 2025 "Best Ease of Use" software badge by Capterra in the Service Dispatch category. This recognition, based on verified user reviews, highlights ServiceTrade's user-friendly design, which enhances efficiency for commercial contractors. The software features a modern dispatch board, technician mobile app, and customer-facing communications, all contributing to improved service delivery and business growth.
