NetSuite Field Service Management (formerly NextService) Overview

NextService enhances NetSuite with a modern interface, boosting user engagement and productivity. It offers comprehensive field service management, including scheduling, dispatch, asset management, and robust analytics.

Use Cases

Customers recommend Engagement Management, Social Media Analytics, Sales Document Management, as the business use cases that they have been most satisfied with while using NetSuite Field Service Management (formerly NextService).

Other use cases:

  • Workflow Management
  • Onboarding
  • BTL Marketing
  • Contacts History
  • Generation Of New Leads
  • Competitive Intelligence
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using NetSuite Field Service Management (formerly NextService).

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Manage Risk
  • Scale Best Practices
  • Improve ROI
  • Increase Customer Life Time Value
See all business priorities See less business priorities

NetSuite Field Service Management (formerly NextService) Use-Cases and Business Priorities: Customer Satisfaction Data

NetSuite Field Service Management (formerly NextService)'s features include Recording, Dashboard, Capture Information, etc. and NetSuite Field Service Management (formerly NextService) support capabilities include Phone Support, 24/7 Support, Email Support, etc. also NetSuite Field Service Management (formerly NextService) analytics capabilities include Analytics, and Custom Reports.

Peer review evidence (same sources as the product rating summary)

"...NextService gives us instant information from the field which is crucially important for Infracore because follow up works required through various SLAs now allows us to achieve our timeframes and KPIs more efficiently...." Instant Information to Achieve SLA KPIs
"...The more we take advantage of NextService reporting and analytics tools, the better our decision making becomes...." Eagle Point Solutions Case Study
"...April 24, 2019 is a New Zealand contracting company who maintains and constructs public infrastructure...." Instant Information to Achieve SLA KPIs

NetSuite Field Service Management (formerly NextService), GorillaDesk, MobiWork Field Service Software, GoSpotCheck, FieldEZ, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

NetSuite Field Service Management (formerly NextService) Customer wins, Customer success stories, Case studies

What benefits does NetSuite Field Service Management (formerly NextService) offer for Engagement Management?

What benefits does NetSuite Field Service Management (formerly NextService) offer for Social Media Analytics?

How does NetSuite Field Service Management (formerly NextService) facilitate Sales Document Management?

How efficiently Does NetSuite Field Service Management (formerly NextService) manage your Workflow Management?

What Are the key features of NetSuite Field Service Management (formerly NextService) for Onboarding?

11 buyers and buying teams have used Cuspera to assess how well NetSuite Field Service Management (formerly NextService) solved their Field Service Management needs. Cuspera uses 984 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

 

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Oracle supports Africa clinical trial network's first study

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JVCKENWOOD used Oracle Cloud ERP and Cloud EPM to modernize its accounting and business processes. The company automated manual tasks and improved data accuracy. Management now makes better decisions... with consolidated data. Sales and inventory forecasts are linked to a central system. JVCKENWOOD reduced costs and removed inefficiencies with Oracle's cloud solutions.

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Frequently Asked Questions(FAQ)

for NetSuite Field Service Management (formerly NextService)

What is NetSuite Field Service Management (formerly NextService)?

NextService is a field service management built for NetSuite and functional on any device. Enhancing NetSuite with a modern user interface and user experience improves user engagement and team productivity. It helps customers grow their business through exceptional customer engagement and empower customers to exceed expectations and cultivates a reputation for excellence, also helps clients achieve their business objectives.

It helps in increasing service revenues, improve operational efficiency, and boost the brand. It leverages native NetSuite functionality (like inventory, customers, locations and more) and adds scheduling and dispatch, customer asset management and a robust mobile app – to deliver a comprehensive field service management solution along with in-depth reports and analytics and even automating preventive maintenance and other repeatable service offerings. The NextService Scheduler provides robust viewing filters (technician, region, technician skills, labor cost, more) along with the ability to view the status of every job and every technician in real-time. The Scheduler includes pop-ups that enable office personnel to access customer, location, job, asset and other information directly from the Scheduler.

Some of its features include delighting the customers with efficient scheduling and dispatch, automated preventive maintenance programs, comprehensive analytics and more, tailored work orders to meet an unlimited spectrum of workflows, asset records to accommodate any device and any industry, flexible filters ensuring the right technician is assigned to the right job every time and many more.

What is NetSuite Field Service Management (formerly NextService) used for?

NetSuite Field Service Management (formerly NextService) is a Field Service Management Software mainly used by its customers to Increase Sales & Revenue and Improve Internal Communications by Engagement Management, Social Media Analytics and Sales Document Management .

What are the top features of NetSuite Field Service Management (formerly NextService)?

Recording, Dashboard and Capture information are some of the top features of NetSuite Field Service Management (formerly NextService).

What are NetSuite Field Service Management (formerly NextService) alternatives?

GorillaDesk, MobiWork Field Service Software, GoSpotCheck and FieldEZ are popular alternatives for NetSuite Field Service Management (formerly NextService).

Where is NetSuite Field Service Management (formerly NextService) located?

NetSuite Field Service Management (formerly NextService) is headquartered at 500 Oracle Parkway Redwood Shores, CA 94065.
lightning

Peers used NetSuite Field Service Management (formerly NextService) for engagement management and social media analytics

NetSuite Field Service Management (formerly NextService) Competitors

NetSuite Field Service Management (formerly NextService) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.47/5 ★

Read Reviews (36)
Custom Reports

4.26/5 ★

Read Reviews (143)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.47/5 ★

Read Reviews (36)
Custom Reports

4.26/5 ★

Read Reviews (143)

Software Failure Risk Guidance

?

for NetSuite Field Service Management (formerly NextService)

Overall Risk Meter

Low Medium High

Top Failure Risks for NetSuite Field Service Management (formerly NextService)

Oracle Corporation News

Partnership

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Awards

Oracle Achieves 11th Consecutive Year as Leader in Gartner Magic ...

Oracle has been recognized as a leader in the 2026 Gartner Magic Quadrant for Warehouse Management Systems for the 11th consecutive year. This accolade highlights Oracle Fusion Cloud Warehouse Management's capabilities, including AI-driven efficiency, real-time inventory visibility, and advanced automation. These features help businesses improve operational efficiency, reduce costs, and enhance customer satisfaction.

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Awards

Oracle named Gartner warehouse leader for 11th year

Oracle has been named a Leader in the 2026 Gartner Magic Quadrant for Warehouse Management Systems for the 11th consecutive year. The recognition highlights Oracle Fusion Cloud Warehouse Management's AI-powered fulfillment, real-time inventory visibility, and advanced warehouse automation capabilities, which enhance operational efficiency and decision-making for warehouse teams.

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Product

Graal Commercial Support Entitlements for Oracle Database Products

Oracle announces Graal commercial support entitlements for its database products, enhancing performance and integration capabilities for enterprise users.

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Oracle Corporation Profile

Company Name

Oracle Corporation

Company Website

https://www.oracle.com/index.html

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

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Financials

IPO