ServiceMax Overview
ServiceMax offers asset-centric field service software to boost technician efficiency and customer satisfaction. Discover increased productivity and satisfaction with ServiceMax!
Use Cases
Customers recommend Collaboration, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using ServiceMax.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ServiceMax.
ServiceMax Use-Cases and Business Priorities: Customer Satisfaction Data
ServiceMax works with different mediums / channels such as Social Media. Offline. On Premises etc.
ServiceMax's features include Personalization, Recording, Ticketing, etc. and ServiceMax support capabilities include Phone Support, Chat Support, Email Support, etc. also ServiceMax analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The application was very easy to use and train our service team on. ...." Peer review by Jerrick L.
ServiceMax, eLogger, TaxDome, FieldEZ, Outlaw, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ServiceMax
Top Industries
- Medical Devices
- Information Technology and Services
- Consumer Services
Popular in
- Mid Market
- Enterprise
- Small Business
ServiceMax is popular in Medical Devices, Information Technology And Services, and Consumer Services and is widely used by Mid Market, Enterprise, and Small Business.
ServiceMax Customer wins, Customer success stories, Case studies
How can ServiceMax enhance your Collaboration process?
How does ServiceMax address your Contract Management Challenges?
How does ServiceMax address your Workflow Management Challenges?
What solutions does ServiceMax provide for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well ServiceMax solved their Field Service Management needs. Cuspera uses 862 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.
Optimize Your Service with ServiceMax: Engage: Service Board: Go: and Zinc
Frequently Asked Questions(FAQ)
for ServiceMax
What is ServiceMax used for?
What are the top features of ServiceMax?
Who uses ServiceMax?
What are ServiceMax alternatives?
Where is ServiceMax located?
Peers used ServiceMax for collaboration and onboarding
ServiceMax Competitors
ServiceMax Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (20) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (94) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (20) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (94) |
ServiceMax Integrations
ServiceMax integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for ServiceMax
Software Failure Risk Guidance
?for ServiceMax
Overall Risk Meter
Top Failure Risks for ServiceMax
PTC Inc. News
TPG to Acquire PTC's Industrial Connectivity and IoT Businesses
TPG will acquire PTC's Kepware and ThingWorx businesses, enhancing PTC's focus on its Intelligent Product Lifecycle vision. This transaction, expected to close in the first half of 2026, will provide additional resources for Kepware and ThingWorx to grow and meet manufacturing connectivity and data needs. PTC will concentrate on its core CAD, PLM, ALM, and SLM offerings.
Ptc Announces Fourth Fiscal Quarter and Full Fiscal Year 2025 Results
PTC reported its financial results for Q4 and FY 2025, highlighting a record annual cash flow and an 8.5% growth in constant currency ARR. The company divested its Kepware and ThingWorx businesses to focus on its Intelligent Product Lifecycle vision. For FY 2026, PTC projects a 7% to 9% ARR growth and plans significant share repurchases.
PTC names James Lico to board of directors
PTC has appointed James Lico, former CEO of Fortive Corporation, to its board of directors, effective October 13, 2025. Lico brings extensive experience from the industrial and healthcare sectors and will serve on PTC's Corporate Governance Committee.
PTC Delivers New Service Lifecycle Management AI Solutions to Modernize Field Service and the Service Supply Chain
PTC has introduced new AI solutions for ServiceMax and Servigistics, enhancing service lifecycle management. These advancements aim to improve work order execution and service parts planning through AI-driven intelligence. The updates include multi-agent orchestration, process automation, and a new Knowledge API, with Servigistics introducing an AI Assistant for better forecasting and planning. These innovations are part of PTC's broader AI portfolio supporting product lifecycle transformation.
PTC Inc. Profile
Company Name
PTC Inc.
Company Website
https://www.ptc.com/enHQ Location
PTC World Headquarters, 121 Seaport Boulevard, Boston, MA 02210
Employees
5001-10000
Social
Financials
IPO
