ServiceMax Overview

Here’s the scoop on ServiceMax! We've gathered over 862 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

ServiceMax, Salesforce Field Service, FieldEdge, FieldAware, BlueFolder, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if ServiceMax is right for your needs? Our Cuspera AI engine can evaluate how ServiceMax fits your specific business needs, industry, and context. Get your personalized assessment report today.

ServiceMax supports business activities such as:

  • Collaboration
  • Training & Onboarding
  • Contract Management
  • Workflow Management
  • Customer Feedback Management

ServiceMax can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve Efficiency, Grow Market Share, etc. It can help manage these activities if you use Social Media Offline On Premises etc. for these needs. As a solution, ServiceMax's capabilities include Personalization, Recording, Ticketing, etc.

ServiceMax Medical Devices Vertical is its biggest customer base.

Reviews

"...We chatted with Al Ghous, CSO and Head of Security for ServiceMax and collaborator on the Security 4 Startups Guide, about how startups can take a security-centric approach to ensure that their cloud infrastructure to mitigate risks and build a strong foundation for future security needs. ..." Navigating Cloud Infrastructure Security Challenges with Al Ghous

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well ServiceMax solved their Field Service Management needs. Cuspera uses 862 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using ServiceMax.

Other priorities:

  • Increase Sales & Revenue
  • Improve Efficiency
  • Grow Market Share
  • Establish Thought Leadership
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Internal Communications
  • Improve Visibility
See all business priorities See less business priorities

Use Cases

Peers recommend Collaboration , Training & Onboarding , Contract Management , as the business use cases that they have been most satisfied while using ServiceMax.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collaboration with Social Media

4.88/5 ★

Read Reviews (19)

"...We chatted with Al Ghous, CSO and Head of Security for ServiceMax and collaborator on the Security 4 Startups Guide, about how startups can take a security-centric approach to ensure that their cloud infrastructure to mitigate risks and build a strong foundation for future security needs. ..." Navigating Cloud Infrastructure Security Challenges with Al Ghous
Training & Onboarding

4.73/5 ★

Read Reviews (17)

"...The training team is fantastic!..."
Contract Management with Social Media

4.68/5 ★

Read Reviews (15)

"...It comes with Maps to help with Geo Locations for Contracts and Products for the Service Engineers...."
PEER EXPERIENCES
Collaboration with Social Media

4.88/5 ★

Read Reviews (19)

"...We chatted with Al Ghous, CSO and Head of Security for ServiceMax and collaborator on the Security 4 Startups Guide, about how startups can take a security-centric approach to ensure that their cloud infrastructure to mitigate risks and build a strong foundation for future security needs. ..." Navigating Cloud Infrastructure Security Challenges with Al Ghous
Training & Onboarding

4.73/5 ★

Read Reviews (17)

"...The training team is fantastic!..." Peer review by Kathryn Hernandez
Contract Management with Social Media

4.68/5 ★

Read Reviews (15)

"...It comes with Maps to help with Geo Locations for Contracts and Products for the Service Engineers...." Peer review by Pallavi Tammana

34+ more Business Use Cases

Our AI advisor, Wyz, harnessed 862 insights from peers and experts to help you assess how these ServiceMax use cases fit your Field Service Management needs.

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Optimize Your Service with ServiceMax: Engage| Service Board| Go| and Zinc

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Frequently Asked Questions(FAQ)

for ServiceMax

What is ServiceMax used for?

ServiceMax is a Field Service Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Collaboration, Training & Onboarding and Contract Management .

What are the top features of ServiceMax?

Personalization, Recording and Ticketing are some of the top features of ServiceMax.

Who uses ServiceMax?

ServiceMax is used by Medical Devices, Information Technology And Services and Consumer Services among other industries.

What are ServiceMax alternatives?

Salesforce Field Service, FieldEdge, FieldAware and BlueFolder are popular alternatives for ServiceMax.

Where is ServiceMax located?

ServiceMax is headquartered at 4450 Rosewood Dr., Suite 200, Pleasanton, CA 94588, US.

Popular Business Setting

for ServiceMax

Top Industries

  • Medical Devices
  • Information Technology and Services
  • Consumer Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business
lightning

Peers used ServiceMax to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for ServiceMax

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.56/5 ★

Read Reviews (18)
Recording

4.49/5 ★

Read Reviews (11)
Ticketing

3.36/5 ★

Read Reviews (9)
Alerts: popups & Notifications

3.77/5 ★

Read Reviews (9)
Feedback surveys

4.10/5 ★

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Personalization

4.56/5 ★

Read Reviews (18)
Recording

4.49/5 ★

Read Reviews (11)
Ticketing

3.36/5 ★

Read Reviews (9)
Alerts: popups & Notifications

3.77/5 ★

Read Reviews (9)
Feedback surveys

4.10/5 ★

Read Reviews (7)

IT and Other Capabilities

for ServiceMax

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.04/5 ★

Read Reviews (100)
Data Export

3.87/5 ★

Read Reviews (22)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.04/5 ★

Read Reviews (100)
Data Export

3.87/5 ★

Read Reviews (22)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.95/5 ★

Read Reviews (35)
Chat Support

4.94/5 ★

Read Reviews (31)
Email Support

4.93/5 ★

Read Reviews (27)
24/7 Support

4.60/5 ★

Read Reviews (146)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.95/5 ★

Read Reviews (35)
Chat Support

4.94/5 ★

Read Reviews (31)
Email Support

4.93/5 ★

Read Reviews (27)
24/7 Support

4.60/5 ★

Read Reviews (146)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (20)
Analytics

4.66/5 ★

Read Reviews (36)
Custom Reports

4.07/5 ★

Read Reviews (94)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (20)
Analytics

4.66/5 ★

Read Reviews (36)
Custom Reports

4.07/5 ★

Read Reviews (94)

Software Failure Risk Guidance

?

for ServiceMax

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceMax

Vendor Profile Details

Company Name

ServiceMax

HQ Location

4450 Rosewood Dr., Suite 200, Pleasanton, CA 94588, US

Employees

251-500

Social

Financials

M&A