ServiceMax Overview
ServiceMax offers asset-centric field service software to boost technician efficiency and customer satisfaction. Discover increased productivity and satisfaction with ServiceMax!
Use Cases
Customers recommend Collaboration, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using ServiceMax.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ServiceMax.
ServiceMax Use-Cases and Business Priorities: Customer Satisfaction Data
ServiceMax works with different mediums / channels such as Social Media. Offline. On Premises etc.
ServiceMax's features include Personalization, Recording, Ticketing, etc. and ServiceMax support capabilities include Phone Support, Chat Support, Email Support, etc. also ServiceMax analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We use ServiceMax to help us approach customer satisfaction from all directions, through exceptional service delivery and constant improvement in product design...." Peer review by Rohan Bloice, Business Development, James Automation
Peer review evidence (same sources as the product rating summary)
"...Bi-weekly Collaborative Conversations every Tuesday & Thursday...." ServiceMax Field Service Software
"...The application was very easy to use and train our service team on...." Peer review by Jerrick Lamar
"...It comes with Maps to help with Geo Locations for Contracts and Products for the Service Engineers...." Peer review by Pallavi Tammana
ServiceMax, GorillaDesk, MobiWork Field Service Software, eLogger, TaxDome, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ServiceMax
Top Industries
- Medical Devices
- Information Technology and Services
- Consumer Services
Popular in
- Mid Market
- Enterprise
- Small Business
ServiceMax is popular in Medical Devices, Information Technology And Services, and Consumer Services and is widely used by Mid Market, Enterprise, and Small Business.
ServiceMax Customer wins, Customer success stories, Case studies
What solutions does ServiceMax provide for Collaboration?
What Are the key features of ServiceMax for Contract Management?
What makes ServiceMax ideal for Workflow Management?
What makes ServiceMax ideal for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well ServiceMax solved their Field Service Management needs. Cuspera uses 862 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.
Sangamo Therapeutics - Biotechnology - Medium
Lilly, PTC snap up bankrupt Sangamo's main assets
NTPC Renewable Energy - Energy - Very Large
NTPC Renewable Energy signs PPA with PTC India
Toyota Racing Development - Motorsport - Large
PTC (PTC) Named Official Engine Design Software Partner of Toyota Racing Development
Optimize Your Service with ServiceMax: Engage: Service Board: Go: and Zinc
Frequently Asked Questions (FAQ)
What buyers ask before choosing ServiceMax
What is ServiceMax used for?
What are the top features of ServiceMax?
Who uses ServiceMax?
What are ServiceMax alternatives?
Where is ServiceMax located?
Peers used ServiceMax for collaboration and onboarding
ServiceMax Competitors
ServiceMax Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (20) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (94) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (20) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (94) |
ServiceMax Integrations
ServiceMax integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for ServiceMax
Software Failure Risk Guidance
?for ServiceMax
Overall Risk Meter
Top Failure Risks for ServiceMax
PTC Inc. News
PTC Advances Leadership in AI-Driven Design with Launch of Onshape FeatureScript MCP Server
PTC has launched the FeatureScript MCP Server in its Onshape CAD platform, allowing engineers to create custom CAD features using natural language and AI. This capability automates feature development and captures engineering knowledge for reuse, enhancing CAD automation and operationalizing engineering expertise.
PTC to Expand Rare Disease Portfolio with Acquisition of BLA-Stage ST-920 Fabry Disease Program
PTC Therapeutics will acquire the ST-920 gene therapy program from Sangamo Therapeutics for $111 million upfront, with potential milestone payments. This acquisition enhances PTC's rare disease portfolio, leveraging its existing infrastructure for Fabry disease treatment. A BLA submission is expected in Q4 2026, with a commercial launch anticipated in 2027.
PTC Strengthens ALM Portfolio with New AI and Configuration Management ...
PTC has enhanced its application lifecycle management portfolio with the release of Codebeamer 3.3, Codebeamer AI 1.2, and Pure Variants 7.3. These updates improve traceability, change management, and AI governance, offering features like Delta Merge for configuration management and an AI Search Assistant for semantic search. These solutions aim to help industries manage complexity and meet regulatory standards.
PTC Strengthens ALM Portfolio with New AI and Configuration Management Capabilities for Enterprise Complexity
PTC has enhanced its application lifecycle management portfolio with the release of Codebeamer 3.3, Codebeamer AI 1.2, and Pure Variants 7.3. These updates improve configuration management, AI search capabilities, and product variant handling, helping industries like automotive and aerospace manage complexity and meet regulatory standards.
PTC Inc. Profile
Company Name
Company Website
https://www.ptc.com/enHQ Location
PTC World Headquarters, 121 Seaport Boulevard, Boston, MA 02210
Employees
5001-10000
Social
Financials
IPO
