ServiceMax Overview
Here’s the scoop on ServiceMax! We've gathered over 862 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
ServiceMax, Salesforce Field Service, FieldEdge, FieldAware, BlueFolder, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if ServiceMax is right for your needs? Our Cuspera AI engine can evaluate how ServiceMax fits your specific business needs, industry, and context. Get your personalized assessment report today.
ServiceMax supports business activities such as:
- Collaboration
- Training & Onboarding
- Contract Management
- Workflow Management
- Customer Feedback Management
ServiceMax can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve Efficiency, Grow Market Share, etc. It can help manage these activities if you use Social Media Offline On Premises etc. for these needs. As a solution, ServiceMax's capabilities include Personalization, Recording, Ticketing, etc.
ServiceMax Medical Devices Vertical is its biggest customer base.
Reviews
"...We chatted with Al Ghous, CSO and Head of Security for ServiceMax and collaborator on the Security 4 Startups Guide, about how startups can take a security-centric approach to ensure that their cloud infrastructure to mitigate risks and build a strong foundation for future security needs. ..." Navigating Cloud Infrastructure Security Challenges with Al Ghous
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well ServiceMax solved their Field Service Management needs. Cuspera uses 862 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using ServiceMax.
Use Cases
Peers recommend Collaboration , Training & Onboarding , Contract Management , as the business use cases that they have been most satisfied while using ServiceMax.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Collaboration with Social Media |
4.88/5 ★ |
"...We chatted with Al Ghous, CSO and Head of Security for ServiceMax and collaborator on the Security 4 Startups Guide, about how startups can take a security-centric approach to ensure that their cloud infrastructure to mitigate risks and build a strong foundation for future security needs. ..." Navigating Cloud Infrastructure Security Challenges with Al Ghous |
Training & Onboarding |
4.73/5 ★ |
"...The training team is fantastic!..." Peer review by Kathryn Hernandez |
Contract Management with Social Media |
4.68/5 ★ |
"...It comes with Maps to help with Geo Locations for Contracts and Products for the Service Engineers...." Peer review by Pallavi Tammana |
PEER EXPERIENCES | |
---|---|
Collaboration with Social Media |
4.88/5 ★ |
"...We chatted with Al Ghous, CSO and Head of Security for ServiceMax and collaborator on the Security 4 Startups Guide, about how startups can take a security-centric approach to ensure that their cloud infrastructure to mitigate risks and build a strong foundation for future security needs. ..." Navigating Cloud Infrastructure Security Challenges with Al Ghous |
|
Training & Onboarding |
4.73/5 ★ |
"...The training team is fantastic!..." Peer review by Kathryn Hernandez |
|
Contract Management with Social Media |
4.68/5 ★ |
"...It comes with Maps to help with Geo Locations for Contracts and Products for the Service Engineers...." Peer review by Pallavi Tammana |
34+ more Business Use Cases
Our AI advisor, Wyz, harnessed 862 insights from peers and experts to help you assess how these ServiceMax use cases fit your Field Service Management needs.
Video
Optimize Your Service with ServiceMax: Engage| Service Board| Go| and Zinc
Frequently Asked Questions(FAQ)
for ServiceMax
What is ServiceMax used for?
What are the top features of ServiceMax?
Who uses ServiceMax?
What are ServiceMax alternatives?
Where is ServiceMax located?
Popular Business Setting
for ServiceMax
Top Industries
- Medical Devices
- Information Technology and Services
- Consumer Services
Popular in
- Mid Market
- Enterprise
- Small Business
ServiceMax Alternatives
Peer and Expert Opinion on Features
for ServiceMax
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (18) |
Recording | Read Reviews (11) |
Ticketing | Read Reviews (9) |
Alerts: popups & Notifications | Read Reviews (9) |
Feedback surveys | Read Reviews (7) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (18) |
Recording | Read Reviews (11) |
Ticketing | Read Reviews (9) |
Alerts: popups & Notifications | Read Reviews (9) |
Feedback surveys | Read Reviews (7) |
IT and Other Capabilities
for ServiceMax
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (100) |
Data Export | Read Reviews (22) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (100) |
Data Export | Read Reviews (22) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (35) |
Chat Support | Read Reviews (31) |
Email Support | Read Reviews (27) |
24/7 Support | Read Reviews (146) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (35) |
Chat Support | Read Reviews (31) |
Email Support | Read Reviews (27) |
24/7 Support | Read Reviews (146) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (20) |
Analytics | Read Reviews (36) |
Custom Reports | Read Reviews (94) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (20) |
Analytics | Read Reviews (36) |
Custom Reports | Read Reviews (94) |
Software Failure Risk Guidance
?for ServiceMax
Overall Risk Meter
Top Failure Risks for ServiceMax
Vendor Profile Details
Company Name
ServiceMax
Company Website
https://www.servicemax.com/aboutHQ Location
4450 Rosewood Dr., Suite 200, Pleasanton, CA 94588, US
Employees
251-500
Social
Financials
M&A