ServiceMax Overview

ServiceMax offers asset-centric field service software to boost technician efficiency and customer satisfaction. Discover increased productivity and satisfaction with ServiceMax!

Use Cases

Customers recommend Collaboration, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using ServiceMax.

Other use cases:

  • Workflow Management
  • Customer Feedback Management
  • Advertisement
  • Order Management
  • Sending & Publishing Communications
  • Contact List Management
  • Engagement Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ServiceMax.

Other priorities:

  • Increase Sales & Revenue
  • Improve Efficiency
  • Grow Market Share
  • Establish Thought Leadership
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Internal Communications
  • Improve Visibility
See all business priorities See less business priorities

ServiceMax Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceMax works with different mediums / channels such as Social Media. Offline. On Premises etc.

ServiceMax's features include Personalization, Recording, Ticketing, etc. and ServiceMax support capabilities include Phone Support, Chat Support, Email Support, etc. also ServiceMax analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It's great that the service contracts can be set up once the PO comes in and be future scheduled in the system without having to worry...." Peer review by User

Peer review evidence (same sources as the product rating summary)

"...The solution enables companies to concentrate on work order management, track installed base and entitlements, monitor service parts and inventory, and boost social collaboration between employees and customers...." Peer review from Featured Customers
"...The training team is fantastic!..." Peer review by Kathryn Hernandez
"...Key features of ServiceMax include social collaboration, task scheduling, and contract management...." Peer review from Featured Customers

ServiceMax, GorillaDesk, MobiWork Field Service Software, eLogger, TaxDome, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ServiceMax

Top Industries

  • Medical Devices
  • Information Technology and Services
  • Consumer Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

ServiceMax is popular in Medical Devices, Information Technology And Services, and Consumer Services and is widely used by Mid Market, Enterprise, and Small Business.

ServiceMax Customer wins, Customer success stories, Case studies

How can ServiceMax enhance your Collaboration process?

How does ServiceMax facilitate Contract Management?

What makes ServiceMax ideal for Workflow Management?

What solutions does ServiceMax provide for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well ServiceMax solved their Field Service Management needs. Cuspera uses 862 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

 

Sangamo Therapeutics, Inc.

PTC Completes Acquisition of ST-920 Fabry Disease Gene Therapy

PTC Therapeutics has completed its acquisition of ST-920, a gene therapy for Fabry disease, from Sangamo Therapeutics. The therapy, designed for one-time administration, aims to provide a durable tre...atment alternative to chronic enzyme replacement therapy. A rolling BLA submission for FDA approval is expected by Q4 2026.

Read on →
 

Fisica Applied Technologies - Defense - Medium

PTC's Creo and Windchill Solutions Selected for Product Development across Fisica Applied Technologies

USA

Fisica Applied Technologies has adopted PTC's Creo CAD and Windchill PLM solutions for product development across its engineering environment. This standardization supports design consistency, config...uration control, and traceability for complex defense programs, aligning with Fisica's operational needs and growth objectives.

Read on →
 

Sangamo Therapeutics - Biotechnology - Medium

Lilly, PTC snap up bankrupt Sangamo's main assets

Brisbane, USA

PTC Therapeutics acquired Sangamo Therapeutics' Fabry disease gene therapy, isaralgagene civaparvovec, for $111 million, with potential milestone payments of $100 million. This acquisition includes a... rolling biologics license application in the US. The deal is part of Sangamo's asset divestment following bankruptcy, pending court approval.

Read on →
 

松田モデル - Manufacturing - Small

Japan

Creo helped 松田モデル improve design and development. They used 3D CAD and AI to change their manufacturing process. With Creo, they combined polygon and 3D scan data in one CAD system. This made mass pr...oduction data more accurate and faster to create. They reduced rework, cut costs, and made it easier for young staff to keep quality high.

Read more →
 

株式会社ZMP - Robotics - Small

Tokyo, Japan

Creo helped ZMP design and test their CarriRo Deli delivery robot. ZMP faced a labor shortage in the delivery industry. They used Creo's 3D CAD and simulation tools to improve quality and safety. The... team quickly modeled complex parts and ran structural and thermal analyses. Creo made it easy for engineers to switch from other CAD tools. ZMP now develops robots faster and with fewer errors.

Read more →
 

ZF - Automotive - Very Large

Friedrichshafen, Germany

ZF used Windchill and Windchill Navigate to connect teams and break down silos. Before, each division worked alone and used different tools, causing delays and outdated data. With the new PLM system,... product information is easy to access and share. Teams can now make fast, data-driven decisions and act quickly. This helps ZF deliver better products and stay ahead in the automotive industry.

Read more →

Optimize Your Service with ServiceMax: Engage: Service Board: Go: and Zinc

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing ServiceMax

What is ServiceMax used for?

ServiceMax is a Field Service Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Collaboration, Onboarding and Contract Management .

What are the top features of ServiceMax?

Personalization, Recording and Ticketing are some of the top features of ServiceMax.

Who uses ServiceMax?

ServiceMax is used by Medical Devices, Information Technology And Services and Consumer Services among other industries.

What are ServiceMax alternatives?

GorillaDesk, MobiWork Field Service Software, ELogger and TaxDome are popular alternatives for ServiceMax.

Where is ServiceMax located?

ServiceMax is headquartered at PTC World Headquarters, 121 Seaport Boulevard, Boston, MA 02210.
lightning

Peers used ServiceMax for collaboration and onboarding

ServiceMax Competitors

ServiceMax Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (20)
Analytics

4.66/5 ★

Read Reviews (36)
Custom Reports

4.07/5 ★

Read Reviews (94)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (20)
Analytics

4.66/5 ★

Read Reviews (36)
Custom Reports

4.07/5 ★

Read Reviews (94)

ServiceMax Integrations

ServiceMax integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.04/5 ★

Read Reviews (100)
Data Export

3.87/5 ★

Read Reviews (22)

Avalara

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tray.ai

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Jitterbit Platform

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

PTC Windchill

3.83 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Workato Platform

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for ServiceMax

Kickbox

4.16 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Oracle CPQ Cloud

3.97 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Leanplum

4.15 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Instapage

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

synthesio

4.35 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for ServiceMax

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceMax

PTC Inc. News

Product

PTC’s Onshape FeatureScript MCP Server Delivers AI Text-to-Code-to-CAD - Embedded Computing Design

PTC has introduced the FeatureScript MCP Server in its Onshape CAD platform, enabling AI-driven text-to-code-to-CAD functionality. This feature allows engineers to create custom CAD tools using natural language, enhancing automation and scalability in design processes. The integration with coding LLMs like ChatGPT and Gemini facilitates the direct connection of AI with Onshape's FeatureScript code, streamlining engineering tasks.

Read more →
Product

PTC Advances Leadership in AI-Driven Design with Launch of Onshape FeatureScript MCP Server

PTC has launched the FeatureScript MCP Server in its Onshape CAD platform, allowing engineers to create custom CAD features using natural language and AI. This capability automates feature development and captures engineering knowledge for reuse, enhancing CAD automation and operationalizing engineering expertise.

Read more →
Product

PTC Advances Leadership in AI-Driven Design with Launch of Onshape FeatureScript MCP Server - PR Newswire

PTC has launched the FeatureScript MCP Server in its Onshape CAD platform, enabling engineers to create custom CAD features using natural language and AI. This integration allows for the automation of feature development, capturing engineering knowledge as reusable tools, and expanding access to CAD automation without programming skills.

Read more →
M&A

PTC to Expand Rare Disease Portfolio with Acquisition of BLA-Stage ST-920 Fabry Disease Program

PTC Therapeutics will acquire the ST-920 gene therapy program from Sangamo Therapeutics for $111 million upfront, with potential milestone payments. This acquisition enhances PTC's rare disease portfolio, leveraging its existing infrastructure for Fabry disease treatment. A BLA submission is expected in Q4 2026, with a commercial launch anticipated in 2027.

Read more →

PTC Inc. Profile

Company Name

PTC Inc.

Company Website

https://www.ptc.com/en

HQ Location

PTC World Headquarters, 121 Seaport Boulevard, Boston, MA 02210

Employees

5001-10000

Social

Facebook Linkedin Twitter

Financials

IPO