cuspera logo CUSPERA

ServiceMax vs ServiceTitan: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of ServiceMax vs. ServiceTitan is based on a specific set of business needs and context. The comparison uses 2292 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ServiceMax and ServiceTitan

ServiceMax, ServiceTitan, Salesforce Field Service, FieldEdge, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ServiceMax covers Collaboration with Social Media, Training & Onboarding, Sales Document Management with Social Media, Workflow Management with Phone Calls, etc.

ServiceTitan focuses on Sales Call Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, Training & Onboarding, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ServiceMax

Focus area

Software Failure Risk

  • medium

logo ServiceTitan

Focus area

ServiceTitan is better than ServiceMax for

Software Failure Risk

  • medium

About

Asset-Centric Field Service Management

ServiceTitan | Home Service Management Software & Mobile ...

Financials

IPO

SERIES D

Business Need

Total Processes
(we found evidences for)

49

56

Total Goals
(we found evidences for)

11

12

Top Processes

Evidences indicate better relative satisfaction



training & onboarding


sales document management

contract management

proposal & quote management


workflow management


customer feedback management

measuring customer satisfaction



communication management

sending & publishing communications

tracking & monitoring communications



social media management

social media analytics


contact list management


engagement management

engaging and following up


knowledge management


products & pricelist management


helpdesk management





advocacy management


lifetime value management


competitive intelligence


campaign management



business development




sales call management




lead qualification: technographic


lead qualification

lead qualification: technographic


rating and review management



relationship management


billing and invoice management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Grow market share

  • Establish thought leadership

  • Launch new products

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve internal communications

  • Improve visibility

  • See 8 more
  • Increase sales & revenue

  • Improve ROI

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve efficiency

  • Launch new products

  • Increase customer life time value

  • Increase average basket value

  • Establish thought leadership

  • See 9 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • mobile

  • offline

  • on premises

  • e-mail

  • website

  • video

  • Netflix

  • mobile app

  • events

  • trade shows

  • print media

  • magazine

  • promotions

  • user generated content

  • blogs

  • See 14 more
  • phone calls

  • text SMS

  • mobile

  • offline

  • on premises

  • e-mail

  • website

  • video

  • Netflix

  • mobile app

  • events

  • trade shows

  • print media

  • magazine

  • promotions

  • user generated content

  • blogs

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting