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SAP Emarsys Customer Engagement vs Kizen: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of SAP Emarsys Customer Engagement vs. Kizen is based on a specific set of business needs and context. The comparison uses 6946 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SAP Emarsys Customer Engagement and Kizen

SAP Emarsys Customer Engagement, Kizen, Listrak, Cordial Platform, etc., belong to a category of solutions that help Marketing Automation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SAP Emarsys Customer Engagement covers Engagement Management with Omnichannel, Loyalty Management, Communication Management with E-Mail, Digital Marketing with Omnichannel, etc.

Kizen focuses on Engagement Management with E-Mail, Communication Management with E-Mail, Knowledge Management, Competitive Intelligence, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SAP Emarsys Customer Engagement

Focus area

SAP Emarsys Customer Engagement is better than Kizen for

Software Failure Risk

  • low

logo Kizen

Focus area

Kizen is better than SAP Emarsys Customer Engagement for

Software Failure Risk

  • low

About

Personalized omnichannel experiences that the customers deserve

Next-Gen Platform To Power The Future of Business

Age

2000

Financials

SERIES B

SERIES C

Business Need

Total Processes
(we found evidences for)

66

85

Total Goals
(we found evidences for)

14

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


loyalty management

customise loyalty program

identify target customers


communication management

sending & publishing communications

tracking & monitoring communications



campaign management

campaign monitoring


social media management

social media analytics

engaging on social media

managing social media account


segmentation and targeting


personalized marketing


helpdesk management


lifetime value management



workflow management


training & onboarding


content management


sales document management

contract management

proposal & quote management


social media marketing


customer feedback management

measuring customer satisfaction


contact list management

creating contact list




influencer marketing


conversion management




international marketing


channel management




generation of new leads


products & pricelist management


lead qualification

lead qualification: behavioural

lead qualification: technographic



relationship management



account management





knowledge management


competitive intelligence




rating and review management


referral management




follower management


meeting management


sales call management

meeting management


business development



pipeline management




sales review & feedback



category management


billing and invoice management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Increase customer life time value

  • Scale best practices

  • Improve ROI

  • Increase average basket value

  • Improve digital and social presence

  • Improve brand engagement

  • Enter new markets internationally or locally

  • Improve consistency

  • Build brand awareness

  • Grow market share

  • Improve internal communications

  • See 11 more
  • Improve ROI

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Increase customer life time value

  • Scale best practices

  • Enter new markets internationally or locally

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • website

  • social media

  • text SMS

  • mobile

  • chat

  • display advertisement

  • offline

  • promotions

  • Facebook

  • newsletter

  • Slack

  • mass media

  • mobile app

  • Twitter

  • point of sale

  • mobile ads

  • LinkedIn

  • omnichannel

  • user generated content

  • blogs

  • video

  • on premises

  • Facebook page

  • See 22 more
  • e-mail

  • phone calls

  • website

  • social media

  • text SMS

  • mobile

  • chat

  • display advertisement

  • offline

  • promotions

  • Facebook

  • newsletter

  • Slack

  • mass media

  • mobile app

  • Twitter

  • point of sale

  • mobile ads

  • LinkedIn

  • omnichannel

  • user generated content

  • blogs

  • video

  • on premises

  • Facebook page

  • See 22 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting