Overview: SAP Customer Experience and Thryv as CRM Category solutions.
SAP Customer Experience focuses on extensive integration and analytics, making it ideal for mid-market and enterprise businesses aiming to enhance customer relationships and streamline engagements. Thryv, with strong capabilities in social media management and communication, appeals more to large enterprises seeking to improve their digital presence. Both cater to different segments, with SAP excelling in customer engagement and Thryv in digital communication.
SAP Customer Experience: SAP Customer Experience integrates solutions for marketing, sales, and customer relationship management, enhancing the customer journey from initial contact to purchase. Leveraging SAP C/4HANA®, it provides tools for data control, demand generation, personalized e-commerce, sales enhancement, and service optimization.
Thryv: Thryv provides software to help local businesses manage essential functions like CRM, marketing, and payment processing. It integrates contact management, appointment booking, and social media scheduling.
SAP Customer Experience and Thryv: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SAP Customer Experience supports engagement management and sales document processes, aligning with needs to enhance relationships and manage sales activities. read more →
Thryv focuses on social media and communication management, facilitating content and post scheduling to enhance digital interaction. read more →
Business Goals
SAP Customer Experience helps in enhancing customer relationships and acquiring new customers, aligning with goals to increase sales and market share. read more →
Thryv aims to improve digital and social presence, targeting goals to acquire customers and enhance customer relationships through better online interaction. read more →
Core Features
SAP Customer Experience offers robust analytics and integration features to generate custom reports and improve decision-making processes. read more →
Thryv provides essential analytics and security features, supporting seamless integration for data-driven strategies focused on communication. read more →
Vendor Support
SAP Customer Experience provides extensive 24/7 support across multiple channels, catering to complex operational requirements of users. read more →
Thryv offers reliable support through phone and email, with 24/7 availability, reflecting its focus on continuous communication support. read more →
Segments and Industries
SAP Customer Experience is popular among mid-market, small, and enterprise segments in software and technology industries. read more →
Thryv resonates with large enterprises in consumer services, construction, and accounting sectors, reflecting its emphasis on enhancing communication. read more →
Operational Alignment
SAP Customer Experience is tailored for businesses requiring detailed engagement tools, fitting well into software and consumer goods workflows. read more →
Thryv aligns tightly with businesses needing robust digital communication capabilities, suited for large scale operations in varied industries. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
SAP Customer Experience in Action: Unique Use Cases
How does SAP Customer Experience facilitate Engagement Management?
Why is SAP Customer Experience the best choice for Sales Document Management?
How does SAP Customer Experience facilitate Helpdesk Management?
How efficiently Does SAP Customer Experience manage your Relationship Management?
What Are the key features of SAP Customer Experience for Contact List Management?
Thryv in Action: Unique Use Cases
How can Thryv enhance your Communication Management process?
Alternatives
Integrations
Few SAP Customer Experience Integrations
Few Thryv Integrations
News
Latest SAP Customer Experience News
DXC launches solution with SAP & Microsoft to boost AI use - ChannelLife Australia
DXC Technology has launched "DXC Complete with SAP and Microsoft," integrating SAP's cloud suite and Microsoft Azure AI to streamline SAP modernization for enterprises. The solution supports RISE with SAP and GROW with SAP, offering integrated automation and predictive insights via Microsoft applications.
Latest Thryv News
Thryv Australia named global winner of the 2025 Microsoft Advertising Partner Awards
Thryv Australia has been named the global winner of the 2025 Microsoft Advertising Partner Awards.
How can Thryv enhance your Social Media Management process?