Overview: Qualtrics Customer Experience and GoSurvey as Customer Feedback Management Category solutions.

Qualtrics Customer Experience and GoSurvey both offer robust solutions for customer feedback management. Qualtrics powers businesses with advanced analytics and comprehensive integration capabilities, making it invaluable for mid-market to large enterprises across diverse sectors, including education and software. GoSurvey, on the other hand, focuses more on capturing leads and social media engagement, appealing to specific industries like food and beverages. Businesses looking for detailed analytics and broad industry application may lean towards Qualtrics, while those prioritizing offline engagement and trade shows might prefer GoSurvey.

Qualtrics Customer Experience: Qualtrics-Customer-Experience enables businesses to capture customer feedback and improve satisfaction. Increased loyalty and spending are achieved through listening and addressing customer needs.

GoSurvey: GoSurvey is an offline survey app designed for Android, iPad, and iPhone. It is ideal for field researchers, NGOs, and businesses to collect data without internet.

Qualtrics Customer Experience and GoSurvey: Best Use cases based on the customer satisfaction data

Qualtrics Customer Experience

Key Capabilities Supported

Qualtrics Customer Experience enriches data collection by facilitating feedback collection and conversational surveys. It also enhances helpdesk management and tracks net promoter scores, fitting perfectly into customer service workflows. read more →

GoSurvey emphasizes social media management and analytics. It also supports feedback collection and lead capturing, aligning well with marketing teams focused on customer engagement. read more →

Business Goals

Qualtrics Customer Experience helps in acquiring customers and growing market share. It prioritizes improving customer satisfaction and increasing ROI, critical for strategic growth. read more →

GoSurvey helps improve customer satisfaction with an emphasis on lead generation. Its focus on market research boosts customer acquisition, targeting smaller strategic goals. read more →

Core Features

Qualtrics Customer Experience offers top-notch analytics and custom reports. Its integration capabilities and data import/export features serve extensive data management needs. read more →

GoSurvey highlights custom reports and analytics. It provides sufficient data import facilities, with essential integration features for checking data flow. read more →

Vendor Support

Qualtrics Customer Experience provides 24/7 support alongside phone, chat, and email options. This range fits complex operational environments needing constant support. read more →

GoSurvey offers limited support mainly through 24/7 access, fitting for businesses with streamlined needs. Its minimal phone and email support caters to low-demand clients. read more →

Segments and Industries

Qualtrics Customer Experience attracts mid-market, small, to large enterprises. It finds usage in education and software, showing industry flexibility. read more →

GoSurvey is used mainly by large enterprises and in food and beverages industries. It reflects a focus on specific market sectors, showing niche appeal. read more →

Operational Alignment

Qualtrics Customer Experience is designed for broad operational scales from mid to large enterprises. Its versatile structure supports diverse workflows. read more →

GoSurvey efficiently fits into businesses with less complex needs. Its offline channel focus fits operational processes involving trade shows and direct promotions. read more →