Pipedrive vs. Act!: Comparing Best CRM Solutions 2026

Overview: Pipedrive and Act! as CRM Category solutions.

Pipedrive: Pipedrive is rated as the #1 user-friendly CRM tool. A 14-day free trial is offered to help grow your business and gain qualified leads.

Act!: Act! offers integrated CRM and marketing automation to enhance lead conversion and customer engagement. Users can market efficiently and build lasting customer relationships.

This comparison of Pipedrive vs. Act! draws on 23115 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both Pipedrive and Act! are commonly chosen for Sales process automation, Sales pipeline management, Customer relationship management, Sales and marketing automation, etc.

Pipedrive also supports Sales pipeline management for SaaS, Sales pipeline management for agencies, Lead management and tracking, Sales and marketing process integration, etc.

Act! also supports Sales activity tracking and reporting, Sales opportunity management, Sales pipeline and client management, Customer relationship management for service calls, etc.

Evidence shows that both products are used for Customer relationship management, Customer engagement, Sales management, Lead management, etc.

Pipedrive also covers Sales pipeline management, Deal management, CRM automation, CRM for education, etc.

Act! also covers Email marketing, Customer data management, Logistics management, Field data collection, etc.

Top use cases: Pipedrive vs Act!

Use cases tied to Pipedrive and Act! from verified data sources. Click any use case for supporting evidences.

Pipedrive
Act!
Shared by both · Use cases
Pipedrive Act!

Top Capabilities: Pipedrive vs Act!

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Pipedrive
Shared
Act!
Shared by both · Topics
Pipedrive only
Act! only

Deployed Industries: Pipedrive vs Act!

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Pipedrive
Shared
Act!
Shared by both · Industries
Pipedrive only
Act! only

Deployed Market Segments: Pipedrive vs Act!

Share of peer evidence by company size for Pipedrive and Act!. Each product segments add up to 100%. Click any segment for supporting evidence.

Pipedrive 100%
Act! 100%

Pipedrive and Act!: Best activities based on customer satisfaction

Pipedrive in Action: Unique Activities

What benefits does Pipedrive offer for Engagement Management?
Pipedrive Engagement Management facilitates consistent client interaction by enabling users to schedule follow-ups, track opportunities, and manage communication. It streamlines activities with automatic reminders and customizable task management. However, Pipedrive's lack of a dedicated address or contact book limits account management beyond closed deals.
"...Thanks Pipedrive!!!Ease of use, reminds me to schedule followup automatically, good customization to my sales industry...." Peer review by Terry Howkins, Transportation/Trucking/Railroad
What makes Pipedrive ideal for Lead Tracking?
Pipedrive facilitates tracking leads through their progression into deals, from initial contact to successful closure. The system enables users to easily manage and monitor leads, enhancing sales efficiency. However, Pipedrive lacks the capability to track leads geographically.
"...We are given an abundance or data that allows us to track our deals from start to finish...." Peer review by Harry S, International Sales Director
What benefits does Pipedrive offer for Lead Management?
Pipedrive facilitates efficient management of sales prospects, enabling users to track, organize, and forecast sales leads. It provides a structured approach to lead management, enhancing organization and automating tasks. Pipedrive's capabilities might be insufficient for businesses requiring advanced features beyond basic lead management.
"...Works really well, would recommend this software!. Pipedrive s lead management CRM is intuitive, well-organized/easily customizable and works really well...." Peer review by Sophia B, Realtor, Real Estate
How efficiently Does Pipedrive manage your Sales Document Management?
Pipedrive enables organizations to track and manage sales documents, including proposals, contracts, and quotes, in a centralized location. It provides features for tracking interactions with customers and managing sales pipelines. Pipedrive's functionality is limited by the lack of an open API and the inability to send quotes directly through the application.
"...Thanks to its daily use through emails, calls and offers, we get a great collection of data as well as ratriating proposals, customer appointments among many other advantages...." Peer review by Willy S, Communication

Act! in Action: Unique Activities

How does Act! address your Contact List Management Challenges?
Act assists in organizing contacts, scheduling interactions, and tracking communication history. It facilitates managing customer information and maintaining current contact lists. Act's capabilities are limited by the fact that some users have found it less effective than previous versions.
"...We use ours for looking up credit history with clients and planning contact with porspective clients...." Peer review by Dave, Brown Dog Studios, Inc
How does Act! address your Communication Management Challenges?
Act Communication Management helps users manage interactions with clients and colleagues. It offers features such as email tracking, call logging, and appointment scheduling. Act Communication Management has limitations in areas such as mobile device integration and reporting capabilities.
"...I love the email link feature, any time I send an email to a client (who has their email in their account profile), the system automatically saves that email in the client profile...." Peer review by Josh, AICTC

News

Latest Pipedrive news

Pipedrive MCP Connector is Now Available in Claude's Official Marketplace

Pipedrive's Model Context Protocol (MCP) Connector is now available in Claude's official marketplace, allowing seamless integration for sales teams. Within a month, over 6% of Pipedrive's paying customers have adopted the connector, highlighting its rapid uptake and utility in streamlining CRM processes.

17/08/2026 - source

Latest Act! news

Act! Named a 2026 CRMmys Finalist for Best CRM for Small Business

Act! has been named a finalist in the 2026 CRMmys Awards for Best CRM for Small Business. This recognition highlights Act!'s commitment to providing CRM solutions tailored for small and midsized businesses, evaluated by an independent practitioner panel. The award reflects Act!'s performance against current standards and its longstanding focus on empowering SMBs.

22/06/2026 - source