Comparison Summary
This comparison report of OTRS vs. GoTo Resolve is based on a specific set of business needs and context. The comparison uses 2955 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing OTRS and GoTo Resolve
OTRS, GoTo Resolve, Azuredesk, Jitbit Helpdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
OTRS covers Helpdesk Management, Knowledge Management, Workflow Management, Communication Management with E-Mail, etc.
GoTo Resolve focuses on Helpdesk Management with Chat, Collaboration, Communication Management with E-Mail, Content Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Ticket System and Helpdesk Software | OTRS
Experience smarter, faster, easier-than-ever IT management and support
Financials
IPO
M&A
Business Need
Total Processes
(we found evidences for)
39
28
Total Goals
(we found evidences for)
7
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve internal communications
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Improve efficiency
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Manage risk
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Enter new markets internationally or locally
- See 4 more
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Improve internal communications
- See 1 more
Top Channels
Channels Used
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phone calls
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chat
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offline
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Slack
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e-mail
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mobile
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website
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events
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trade shows
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on premises
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user generated content
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blogs
- See 9 more
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phone calls
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chat
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offline
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Slack
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e-mail
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mobile
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website
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events
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trade shows
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on premises
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user generated content
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blogs
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
