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Compare osTicket vs BMC Helix ITSM

Failure Risk Guidance Security Report ?

Failure Risk for osTicket medium Failure Risk for BMC Helix ITSM low
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Comparison Summary

For osTicket vs BMC Helix ITSM comparison, Our AI algorithm looked at 2519 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using osTicket and BMC Helix ITSM to solve their respective business needs.

Pros and cons of osTicket and BMC Helix ITSM

osTicket is more suited to businesses that require Helpdesk Management with Phone Calls and Knowledge Management with E-Mail where as BMC Helix ITSM is focused towards Helpdesk Management and Workflow Management .

logo osTicket

Focus area

Software Failure Risk

  • medium

logo BMC Helix ITSM

Focus area

Software Failure Risk

  • low

About

osTicket | Customize the data collected from users ...

BMC Helix ITSM Capabilities - BMC Software

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

21

35

Total Goals
(we found evidences for)

2

8

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (97)

Read Reviews (67)

knowledge management

Read Reviews (20)

Read Reviews (27)

communication management

Read Reviews (11)

Read Reviews (15)

sending & publishing communications

Read Reviews (7)

Read Reviews (7)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (6)

engagement management

Read Reviews (2)

Read Reviews (10)

engaging and following up

Read Reviews (1)

Read Reviews (8)

customer case management

Read Reviews (2)

Read Reviews (2)

workflow management

Read Reviews (1)

Read Reviews (30)

social media management

Read Reviews (1)

Read Reviews (12)

training & onboarding

Read Reviews (1)

Read Reviews (4)

contact list management

Read Reviews (1)

Read Reviews (2)

sales document management

Read Reviews (1)

Read Reviews (4)

contract management

Read Reviews (1)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (9)

customer feedback management

Read Reviews (0)

Read Reviews (10)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (9)

products & pricelist management

Read Reviews (0)

Read Reviews (5)

distribution management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Improve visibility

  • Improve ROI

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting