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Compare Olark vs ProProfs Chat

Comparison Summary

For Olark vs ProProfs Chat comparison, Our AI algorithm looked at 4740 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Olark and ProProfs Chat to solve their respective business needs.

Pros and cons of Olark and ProProfs Chat

Olark is more suited to businesses that require Engagement Management with Chat and Helpdesk Management with Chat where as ProProfs Chat is focused towards Helpdesk Management with Chat and Engagement Management with Chat .

logo Olark

Focus area

Software Failure Risk

  • low

logo ProProfs Chat

Focus area

ProProfs Chat is better than Olark for

Software Failure Risk

  • low

About

Olark: Live Chat Software for Sales and Customer Support

proprofs.com: Live Chat Software for a Delightful Customer Experience

Age

2008

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

65

27

Total Goals
(we found evidences for)

11

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction



contact list management

creating contact list


generation of new leads



training & onboarding


workflow management



social media management

social media analytics

engaging on social media

scheduling post to social media


conversion management



knowledge management

creating knowledge base


rating and review management





loyalty management

identify target customers


touchpoint management


lead qualification

lead qualification: technographic


account management


sales review & feedback


products & pricelist management


content management

content publishing


discount management


promotion management



sales document management

proposal & quote management


channel management



customer case management



relationship management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Build brand awareness

  • See 8 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • Improve efficiency

  • See 5 more

Top Channels

Channels Used

  • chat

  • website

  • offline

  • user generated content

  • blogs

  • phone calls

  • e-mail

  • point of sale

  • See 5 more
  • chat

  • website

  • offline

  • user generated content

  • blogs

  • phone calls

  • e-mail

  • point of sale

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting