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Compare Olark vs Genesys Live Chat

Failure Risk Guidance Security Report ?

Failure Risk for Olark low Failure Risk for Genesys Live Chat medium
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Comparison Summary

For Olark vs Genesys Live Chat comparison, Our AI algorithm looked at 5022 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Olark and Genesys Live Chat to solve their respective business needs.

Pros and cons of Olark and Genesys Live Chat

Olark is more suited to businesses that require Engagement Management with Chat and Helpdesk Management with Chat where as Genesys Live Chat is focused towards Engagement Management with Chat and Helpdesk Management with Phone Calls .

logo Olark

Focus area

Olark is better than Genesys Live Chat for

Software Failure Risk

  • low

logo Genesys Live Chat

Focus area

Software Failure Risk

  • medium

About

Olark: Live Chat Software for Sales and Customer Support

Engage and convert prospects with web messaging

Age

2008

1990

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

65

40

Total Goals
(we found evidences for)

11

12

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (240)

Read Reviews (130)

engaging and following up

Read Reviews (160)

Read Reviews (87)

helpdesk management

Read Reviews (80)

Read Reviews (37)

communication management

Read Reviews (64)

Read Reviews (11)

sending & publishing communications

Read Reviews (40)

Read Reviews (6)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (3)

customer feedback management

Read Reviews (36)

Read Reviews (11)

measuring customer satisfaction

Read Reviews (25)

Read Reviews (5)

collaboration

Read Reviews (35)

Read Reviews (4)

contact list management

Read Reviews (35)

Read Reviews (11)

creating contact list

Read Reviews (3)

Read Reviews (0)

contacts history

Read Reviews (1)

Read Reviews (4)

generation of new leads

Read Reviews (27)

Read Reviews (2)

training & onboarding

Read Reviews (20)

Read Reviews (2)

workflow management

Read Reviews (18)

Read Reviews (3)

social media management

Read Reviews (9)

Read Reviews (3)

social media analytics

Read Reviews (4)

Read Reviews (1)

engaging on social media

Read Reviews (3)

Read Reviews (2)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (8)

Read Reviews (0)

knowledge management

Read Reviews (7)

Read Reviews (11)

creating knowledge base

Read Reviews (3)

Read Reviews (0)

rating and review management

Read Reviews (6)

Read Reviews (1)

loyalty management

Read Reviews (3)

Read Reviews (0)

identify target customers

Read Reviews (3)

Read Reviews (0)

touchpoint management

Read Reviews (3)

Read Reviews (0)

lead qualification

Read Reviews (3)

Read Reviews (2)

lead qualification: technographic

Read Reviews (2)

Read Reviews (2)

account management

Read Reviews (3)

Read Reviews (0)

sales review & feedback

Read Reviews (3)

Read Reviews (1)

products & pricelist management

Read Reviews (2)

Read Reviews (2)

content management

Read Reviews (2)

Read Reviews (5)

content publishing

Read Reviews (2)

Read Reviews (0)

discount management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

channel management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (1)

Read Reviews (2)

competitive intelligence

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Build brand awareness

  • See 8 more

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Increase sales & revenue

  • Build brand awareness

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve efficiency

  • Improve ROI

  • Manage risk

  • Establish thought leadership

  • Launch new products

  • See 9 more

Top Channels

Channels Used

  • chat

  • e-mail

  • social media

  • user generated content

  • blogs

  • phone calls

  • website

  • omnichannel

  • text SMS

  • Facebook

  • Twitter

  • video

  • promotions

  • LinkedIn

  • Whatsapp

  • review sites

  • Amazon

  • mobile

  • offline

  • trade shows

  • See 17 more

  • chat

  • e-mail

  • social media

  • user generated content

  • blogs

  • phone calls

  • website

  • omnichannel

  • text SMS

  • Facebook

  • Twitter

  • video

  • promotions

  • LinkedIn

  • Whatsapp

  • review sites

  • Amazon

  • mobile

  • offline

  • trade shows

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting