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Compare Odoo CRM vs Zendesk Sell

Comparison Summary

For Odoo CRM vs Zendesk Sell comparison, Our AI algorithm looked at 5918 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Odoo CRM and Zendesk Sell to solve their respective business needs.

Pros and cons of Odoo CRM and Zendesk Sell

Odoo CRM is more suited to businesses that require Sales Document Management and Helpdesk Management with Phone Calls where as Zendesk Sell is focused towards Communication Management with E-Mail and Engagement Management .

Both Odoo CRM and Zendesk Sell are CRM software, peers recommend Odoo CRM for proposal & quote management and sales document management where as Zendesk Sell is more known for call recording and contact list management .

logo Odoo CRM

Focus area

Odoo CRM is better than Zendesk Sell for

Software Failure Risk

  • medium

logo Zendesk Sell

Focus area

Zendesk Sell is better than Odoo CRM for

Software Failure Risk

  • medium

About

Odoo CRM | Track leads, close opportunities and get accurate forecasts.

Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams

Age

2005

2007

Financials

SERIES B

IPO

Business Need

Total Processes
(we found evidences for)

97

89

Total Goals
(we found evidences for)

13

9

Top Processes

Evidences indicate better relative satisfaction


sales document management

proposal & quote management

contract management


helpdesk management


workflow management


training & onboarding


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


account management




products & pricelist management


contact list management


billing and invoice management



customer feedback management

measuring customer satisfaction


knowledge management


sales call management

meeting management


campaign management


relationship management


social media management

social media analytics



community building



competitive intelligence


content management


promotion management


advocacy management


business development


calendar management


generation of new leads


loyalty management


conversion management



opportunity management




lead qualification

lead qualification: demographic


segmentation and targeting


rating and review management




performance management


payment management



pipeline management


distribution management




sales review & feedback




discount management








follower management


social media marketing


influencer marketing


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Grow market share

  • Improve digital and social presence

  • Improve internal communications

  • Increase average basket value

  • Launch new products

  • Improve brand engagement

  • See 10 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Improve navigation

  • Enter new markets internationally or locally

  • See 6 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • mobile

  • mobile app

  • offline

  • website

  • text SMS

  • point of sale

  • on premises

  • user generated content

  • blogs

  • social media

  • chat

  • newsletter

  • Slack

  • video

  • mass media

  • support groups

  • promotions

  • events

  • trade shows

  • omnichannel

  • See 19 more
  • phone calls

  • e-mail

  • mobile

  • mobile app

  • offline

  • website

  • text SMS

  • point of sale

  • on premises

  • user generated content

  • blogs

  • social media

  • chat

  • newsletter

  • Slack

  • video

  • mass media

  • support groups

  • promotions

  • events

  • trade shows

  • omnichannel

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting