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Compare Odoo CRM vs Sugar CRM

Comparison Summary

For Odoo CRM vs Sugar CRM comparison, Our AI algorithm looked at 8082 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Odoo CRM and Sugar CRM to solve their respective business needs.

Pros and cons of Odoo CRM and Sugar CRM

Odoo CRM is more suited to businesses that require Sales Document Management and Helpdesk Management with Phone Calls where as Sugar CRM is focused towards Engagement Management and Sales Document Management with Mobile .

logo Odoo CRM

Focus area

Software Failure Risk

  • medium

logo Sugar CRM

Focus area

Sugar CRM is better than Odoo CRM for

Software Failure Risk

  • medium

About

Odoo CRM | Track leads, close opportunities and get accurate forecasts.

SugarCRM: #1 Rated Customer Relationship Management Software

Age

2005

2004

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

97

104

Total Goals
(we found evidences for)

13

18

Top Processes

Evidences indicate better relative satisfaction


sales document management

proposal & quote management

contract management


helpdesk management



training & onboarding


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up





products & pricelist management


contact list management


billing and invoice management



customer feedback management

measuring customer satisfaction


knowledge management


sales call management

meeting management


campaign management

campaign monitoring


relationship management


social media management

social media analytics

engaging on social media



community building



competitive intelligence


content management


promotion management


advocacy management


business development


calendar management


generation of new leads


loyalty management

identify target customers

customise loyalty program


conversion management



opportunity management




lead qualification

lead qualification: technographic


segmentation and targeting


rating and review management




performance management


payment management



pipeline management


distribution management






sales review & feedback


lifetime value management



trade show marketing








touchpoint management


channel management


customer case management



referral management


sales incentive management


social media marketing



Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Grow market share

  • Improve digital and social presence

  • Improve internal communications

  • Increase average basket value

  • Launch new products

  • Improve brand engagement

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve efficiency

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Shorten ramp up time

  • Improve digital and social presence

  • Improve visibility

  • Increase customer life time value

  • Improve brand engagement

  • See 15 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • offline

  • social media

  • mobile app

  • website

  • channel partners

  • promotions

  • point of sale

  • text SMS

  • chat

  • user generated content

  • trade shows

  • Slack

  • blogs

  • on premises

  • newsletter

  • display advertisement

  • support groups

  • print media

  • magazine

  • LinkedIn

  • video

  • omnichannel

  • Instagram

  • events

  • games

  • See 25 more
  • e-mail

  • phone calls

  • mobile

  • offline

  • social media

  • mobile app

  • website

  • channel partners

  • promotions

  • point of sale

  • text SMS

  • chat

  • user generated content

  • trade shows

  • Slack

  • blogs

  • on premises

  • newsletter

  • display advertisement

  • support groups

  • print media

  • magazine

  • LinkedIn

  • video

  • omnichannel

  • Instagram

  • events

  • games

  • See 25 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting