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Compare Customers.ai vs Drift

Comparison Summary

For Customers.ai vs Drift comparison, Our AI algorithm looked at 11576 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Customers.ai and Drift to solve their respective business needs.

Pros and cons of Customers.ai and Drift

Customers.ai is more suited to businesses that require Engagement Management with Social Media and Advertisement with Social Media where as Drift is focused towards Engagement Management with Website and Playbook Creation with Website .

Both Customers.ai and Drift are Conversational Marketing software, peers recommend Customers.ai for advertisement and social media marketing where as Drift is more known for telemarketing and product marketing .

logo Customers.ai

Focus area

Customers.ai is better than Drift for

Software Failure Risk

  • medium

logo Drift

Focus area

Drift is better than Customers.ai for

Software Failure Risk

  • medium

About

B2C outbound marketing and sales automation for marketers and business owners

Revenue Acceleration Platform for personalized customer experiences

Age

2014

Financials

SERIES A

SERIES C

Business Need

Total Processes
(we found evidences for)

92

108

Total Goals
(we found evidences for)

15

17

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



communication management

sending & publishing communications

tracking & monitoring communications


generation of new leads



campaign management

campaign analytics


contact list management

creating contact list



social media management

engaging on social media

scheduling post to social media

social media analytics


content publishing



social media marketing



conversion management



promotion management



sales document management

proposal & quote management



loyalty management

customise loyalty program

identify target customers


discount management


lead qualification

lead qualification: technographic


customer feedback management

measuring customer satisfaction



segmentation and targeting


conference call management


influencer marketing






helpdesk management


workflow management


training & onboarding




international marketing


lifetime value management



knowledge management


courses & assessment

create learning path



community marketing



products & pricelist management


competitive intelligence




channel management


rating and review management


sales call management

meeting management




trade show marketing


outbound marketing





business development


category management


community building



personalized marketing



relationship marketing


Top Goals

Goals Achieved

  • Acquire customers

  • Grow market share

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Improve ROI

  • Improve digital and social presence

  • Improve brand engagement

  • Build brand awareness

  • Scale best practices

  • Establish thought leadership

  • Launch new products

  • Improve internal communications

  • Reduce bounce

  • Improve efficiency

  • See 12 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve ROI

  • Grow market share

  • Build brand awareness

  • Enter new markets internationally or locally

  • Scale best practices

  • Launch new products

  • Establish thought leadership

  • Improve brand engagement

  • Improve internal communications

  • Improve digital and social presence

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve efficiency

  • Improve navigation

  • See 14 more

Top Channels

Channels Used

  • website

  • chat

  • e-mail

  • phone calls

  • social media

  • user generated content

  • blogs

  • video

  • offline

  • mobile

  • LinkedIn

  • trade shows

  • Facebook

  • events

  • mobile app

  • games

  • promotions

  • review sites

  • Amazon

  • on premises

  • newsletter

  • Slack

  • text SMS

  • display advertisement

  • point of sale

  • Facebook page

  • omnichannel

  • out of home

  • brochure

  • mass media

  • television

  • Twitter

  • movies

  • Instagram

  • Glassdoor

  • See 32 more
  • website

  • chat

  • e-mail

  • phone calls

  • social media

  • user generated content

  • blogs

  • video

  • offline

  • mobile

  • LinkedIn

  • trade shows

  • Facebook

  • events

  • mobile app

  • games

  • promotions

  • review sites

  • Amazon

  • on premises

  • newsletter

  • Slack

  • text SMS

  • display advertisement

  • point of sale

  • Facebook page

  • omnichannel

  • out of home

  • brochure

  • mass media

  • television

  • Twitter

  • movies

  • Instagram

  • Glassdoor

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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Business Setting