Overview: Miva eCommerce and EKM as E-Commerce Platform Category solutions.
Miva eCommerce excels in comprehensive e-commerce solutions with a strong focus on custom reports and data handling, primarily targeting large enterprises across industries like Internet and Retail. EKM offers a more streamlined approach, with a focus on loyalty and social media management, and is more tailored to smaller enterprises. Both platforms aid in customer acquisition and revenue growth but differ in industries served and feature emphasis.
Miva eCommerce: Miva-ecommerce platform offers feature-rich, future-ready software to enhance business sales. Designed to evolve businesses to the next level.
EKM: EKM is an eCommerce platform for UK businesses, offering customizable themes, order processing tools, and marketing features. The software includes SEO, email marketing, and live chat options.
Miva eCommerce and EKM: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Miva eCommerce supports helpdesk management and order management, which facilitates efficient customer service and sales operations. read more →
EKM focuses on loyalty and communication management, aiding businesses in maintaining customer engagement and brand visibility. read more →
Business Goals
Miva eCommerce is geared towards customer acquisition and sales increase, making it ideal for businesses aiming to boost revenue. read more →
EKM helps businesses enhance customer relationships and also supports customer acquisition, making it a good fit for expanding customer bases. read more →
Core Features
Key features of Miva eCommerce include comprehensive custom reporting and data export capabilities, appealing to users needing detailed business insights. read more →
EKM offers robust data export and custom reporting, though on a smaller scale, more suited for simpler operations. read more →
Vendor Support
Miva eCommerce provides extensive 24/7 support with multiple channels like chat, phone, and email, fitting for businesses requiring constant assistance. read more →
EKM offers limited support channels, primarily relying on chat and email, suitable for users with straightforward needs. read more →
Segments and Industries
Miva eCommerce serves large enterprises extensively, including sectors like Internet and Retail, indicating its capability to handle broad industry demands. read more →
EKM predominantly engages with tech and industrial firms, tailored for niche market needs and smaller business units. read more →
Operational Alignment
Miva eCommerce integrates well into complex, large-scale operations, supporting diverse processes across industries. read more →
EKM suits smaller, less complex business environments, with a focus on enhancing communication and marketing efforts. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Miva eCommerce in Action: Unique Use Cases
How does Miva eCommerce facilitate Helpdesk Management?
How can Miva eCommerce enhance your Engagement Management process?
How does Miva eCommerce address your Training & Onboarding Challenges?
How can Miva eCommerce optimize your Order Management Workflow?
How can Miva eCommerce enhance your Products & Pricelist Management process?
EKM in Action: Unique Use Cases
What Are the key features of EKM for Loyalty Management?
Alternatives
Integrations
Few Miva eCommerce Integrations
Few EKM Integrations
News
Latest Miva eCommerce News
Miva Welcomes Rob Stanley as Senior Director of Growth Marketing
Miva has appointed Rob Stanley as the Senior Director of Growth Marketing.
