Overview: Medallia Experience Cloud and LimeSurvey as Customer Feedback Management Category solutions.
Medallia Experience Cloud excels in gathering customer feedback through conversational surveys and analyzing this data with advanced analytics, making it suitable for large organizations aiming for comprehensive insights. LimeSurvey offers a streamlined solution for smaller-scale feedback collection and communication management, appealing to enterprises and large businesses in sectors like IT, research, and government, where targeted surveys and analysis are prioritized.
Medallia Experience Cloud: Medallia-experience-cloud provides insights into customer and employee sentiment via feedback surveys and analytics. Customer journeys and contact center interactions are also analyzed.
LimeSurvey: LimeSurvey is a free, open-source online survey tool for quickly creating questionnaires, polls, and surveys. It is designed to be easy to use.
Medallia Experience Cloud and LimeSurvey: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Medallia Experience Cloud emphasizes collecting direct feedback and engaging users with conversational surveys. This approach aligns well with organizations needing robust customer experience management. read more →
LimeSurvey focuses on sending communications and collecting feedback, catering to businesses looking for a simpler way to manage customer ratings and reviews. read more →
Business Goals
Medallia Experience Cloud aids in acquiring a 360-degree customer view, driving insights for improved experiences, catering mainly to those looking to enter new markets. read more →
LimeSurvey is designed to improve customer satisfaction and support acquisition, ideal for enterprises valuing specific feedback improvements. read more →
Core Features
Medallia Experience Cloud offers analytics, custom reports, and AI-powered capabilities, making it valuable for businesses needing detailed data analysis. read more →
LimeSurvey offers custom reports and data export facilities, suited for users who require moderate analytical depth. read more →
Vendor Support
Medallia Experience Cloud provides extensive 24/7 support alongside email, chat, and phone options, suiting larger organizations requiring constant assistance. read more →
LimeSurvey offers limited 24/7 and chat support, catering to businesses that operate within more defined support windows. read more →
Segments and Industries
Medallia Experience Cloud appeals to a broad range of sectors, notably hospitality, retail, and computer software, with strong adoption across small and mid-size enterprises. read more →
LimeSurvey is favored by large enterprises and industries such as IT, research, and government, catering to sectors requiring structured survey tools. read more →
Operational Alignment
Medallia Experience Cloud integrates well into existing workflows due to its comprehensive features, ideal for large-scale operations. read more →
LimeSurvey fits enterprises with structured operations that prioritize feedback collection within a simpler framework. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
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- High
Data
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Others
Medallia Experience Cloud in Action: Unique Use Cases
How does Medallia Experience Cloud address your Collecting Direct Feedback Challenges?
What benefits does Medallia Experience Cloud offer for Engaging Conversational Surveys?
What solutions does Medallia Experience Cloud provide for Customer Experience Management?
How does Medallia Experience Cloud address your Rating And Review Management Challenges?
What solutions does Medallia Experience Cloud provide for Call Center Voice & Sentiment Analytics?
Alternatives
Integrations
Few Medallia Experience Cloud Integrations
News
Latest Medallia Experience Cloud News
Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership
Medallia and Kantars partnership with Nationwide has won the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025. Medallias technology enabled Nationwide to capture real-time feedback and deliver actionable insights for its 16 million UK members, highlighting Medallias impact in financial services customer experience.
