Overview: Medallia Agent Connect and Survio as Customer Feedback Management Category solutions.

Medallia Agent Connect is well-suited for businesses seeking a comprehensive solution for customer feedback management, with strong capabilities for engaging conversational surveys and coaching. Survio, on the other hand, targets specific feedback needs like market research and CSAT management, featuring robust custom report options. Medallia leans towards larger retail and consumer services, while Survio supports diverse fields including education and research.

Medallia Agent Connect: Medallia Agent Connect empowers customer service teams to stay engaged and deliver excellent experiences. Remote and in-house contact center teams benefit equally.

Survio: Survio helps create surveys quickly and easily, collecting data and generating professional reports. It offers templates, mobile-ready surveys, and multi-channel data collection for deeper respondent insights.

Medallia Agent Connect and Survio: Best Use cases based on the customer satisfaction data

Medallia Agent Connect

4.7

Survio

4.4

Key Capabilities Supported

Medallia Agent Connect excels in collecting feedback and facilitating conversational surveys. It prioritizes engaging follow-ups and measuring CSAT, along with performance management and coaching. read more →

Survio focuses on collecting feedback, measuring CSAT, and managing communication. It also supports market research and social media management. read more →

Business Goals

Medallia Agent Connect helps improve customer satisfaction and operational efficiency. It supports customer acquisition and product experience enhancement. read more →

Survio assists in improving efficiency and acquiring customers. It targets increasing digital presence and enhancing revenue streams. read more →

Core Features

Key features of Medallia Agent Connect include robust integration, custom reports, and data migration. It offers strong analytics and extensive onboarding support. read more →

Survio stands out with its custom reports and data import capabilities. It provides security features and data export options. read more →

Vendor Support

Medallia Agent Connect offers extensive support, including 24/7 assistance, chat, phone, and email support. It emphasizes thorough training and onboarding. read more →

Survio provides 24/7 support, with a focus on email and chat communication. It keeps phone support available for users who prefer verbal assistance. read more →

Segments and Industries

Medallia Agent Connect is predominantly used by mid-market and enterprise sectors. Retail and consumer services are among its key industries. read more →

Survio is mainly used by the education and research sectors. It serves large enterprises and mid-market businesses. read more →

Operational Alignment

Medallia Agent Connect fits well with operations requiring comprehensive feedback loops and performance management. It is suited for large-scale and complex business environments. read more →

Survio aligns with operations focusing on data-driven decision-making and market research. It is adaptable to varying scales within diverse industries. read more →