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Medallia Agent Connect vs SurveyLegend: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Medallia Agent Connect vs. SurveyLegend is based on a specific set of business needs and context. The comparison uses 4099 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Agent Connect and SurveyLegend

Medallia Agent Connect, SurveyLegend, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

SurveyLegend focuses on Collecting Feedback, Engaging Conversational Surveys, Market Research, Social Media Management with Social Media, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Agent Connect

Focus area

Medallia Agent Connect is better than SurveyLegend for

Software Failure Risk

  • low

logo SurveyLegend

Focus area

SurveyLegend is better than Medallia Agent Connect for

Software Failure Risk

  • medium

About

Empower your customer service teams from anywhere

Survey App to create mobile-friendly surveys with ease

Age

2001

Financials

SERIES F

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

39

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



performance management


rating and review management


training & onboarding


helpdesk management


sales review & feedback


sales call management


workflow management


loyalty management




communication management

sending & publishing communications



scheduling post to social media


social media analytics


engaging on social media


social media management

scheduling post to social media

social media analytics

engaging on social media





content management






proposal & quote management


sales document management

proposal & quote management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more
  • Acquire customers

  • Enhance customer relationships

  • Launch new products

  • Enter new markets internationally or locally

  • Grow market share

  • Improve brand engagement

  • Increase sales & revenue

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • website

  • e-mail

  • social media

  • offline

  • mobile

  • promotions

  • on premises

  • Facebook

  • Twitter

  • LinkedIn

  • Pinterest

  • point of sale

  • trade shows

  • See 10 more
  • website

  • e-mail

  • social media

  • offline

  • mobile

  • promotions

  • on premises

  • Facebook

  • Twitter

  • LinkedIn

  • Pinterest

  • point of sale

  • trade shows

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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high

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Business Setting