Lumoa: Lumoa enables prioritization and investment in impactful brand, product, and customer experiences. The platform simplifies decision-making for memorable engagements.
Tivian: GuideSpark and Tivian enhance employee and customer experiences through intelligent experience management. They capture data to provide insights for informed business decisions.
Introducing Lumoa and Tivian
Lumoa belong to a category of solutions that help Customer Feedback Management, whereas Tivian belong to a category of solutions that help Employee Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Lumoa covers Customer Feedback Management with Promotions, Workflow Management, Engagement Management with Website, Helpdesk Management with Phone Calls, etc.
Tivian focuses on Engagement Management, Training & Onboarding, Performance Management, Communication Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Lumoa and Tivian: Best activities based on customer satisfaction
Lumoa in Action: Unique Activities
How can Lumoa enhance your Customer Feedback Management process?
"...Their online service uses NPS (Net Promoter Score) or other customer experience metric scores, text feedback and customer-specific background information as a basis for analysis. ...." Peer review from Featured Customers
Tivian in Action: Unique Activities
How does Tivian address your Engagement Management Challenges?
"...GuideSpark has provided us with a way to bring employees the information they need in an effective and engaging way...." Peer review by Melissa Sparks, Director of Learning and Development, Talent Management, Ochsner Health System
What Are the key features of Tivian for Training & Onboarding?
"...Automate onboarding campaigns across overlapping employee groups and start dates and deliver a consistent experience globally. ..." Videos & Docs
How can Tivian optimize your Performance Management Workflow?
"...Lionsgate s traditional performance management philosophy didn..." Peer review by Lisa Barbato, Director, Communication and Engagement, Lionsgate
How does Tivian address your Communication Management Challenges?
"...Adobe enables employees to better manage their financial future by sending tailored messages about compensation and reward processes through GuideSpark Communicate Cloud. ..." Compensation Communication Solution
Why is Tivian the best choice for Collaboration?
"...The Spark Methodology is our collaborative approach to driving change effectiveness for hundreds of enterprise customers...." GuideSpark
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve efficiency
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Increase sales & revenue
- See 2 more
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Improve internal communications
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Scale best practices
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Improve efficiency
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Improve visibility
- See 1 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Lumoa | Tivian | |
|---|---|---|
| Peer score | 4.4 | 4.5 |
| Peer insights | 483 | 422 |
| Top industries |
Information Technology And Services 71.0%
Retail 21.0%
Health, Wellness And Fitness 6.0%
|
Banking 100.0%
|
| SMB and Mid-Market | 100.0% | 100.0% |
| Enterprise | 0.0% | 0.0% |
Integrations
Ecosystem partners each product commonly connects with.
Lumoa
News
Latest Lumoa news
Product News April 2025
Lumoa introduced several product enhancements in April 2025. The Ask AI feature now recognizes and lists all available data filters, streamlining targeted customer feedback analysis. Users can also apply reverse linear scales, addressing regional preferences where lower scores indicate positive outcomes. These updates improve Lumoas AI-driven customer experience analytics, offering greater flexibility and actionable insights.
Latest Tivian news
Tivian Launches DXIMagic: AI-Powered Data Quality Assurance for DXI Customers
Tivian has introduced DXIMagic, an AI-powered data quality assurance feature for its DXI platform. DXIMagic automates data cleaning and validation within Tivians survey ecosystem, enhancing data reliability for employee experience, customer experience, and market research applications.