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Compare Liveperson LiveEngage vs ProProfs Chat

Comparison Summary

For Liveperson LiveEngage vs ProProfs Chat comparison, Our AI algorithm looked at 1535 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Liveperson LiveEngage and ProProfs Chat to solve their respective business needs.

Pros and cons of Liveperson LiveEngage and ProProfs Chat

Liveperson LiveEngage is more suited to businesses that require Engagement Management with Chat and Contact List Management with Chat where as ProProfs Chat is focused towards Helpdesk Management with Chat and Engagement Management with Chat .

Both Liveperson LiveEngage and ProProfs Chat are Live Chat software, peers recommend Liveperson LiveEngage for contact list management where as ProProfs Chat is more known for helpdesk management .

logo Liveperson LiveEngage

Focus area

Liveperson LiveEngage is better than ProProfs Chat for

Software Failure Risk

  • medium

logo ProProfs Chat

Focus area

ProProfs Chat is better than Liveperson LiveEngage for

Software Failure Risk

  • low

About

LivePerson: The World's #1 AI-Powered Messaging Platform for ...

proprofs.com: Live Chat Software for a Delightful Customer Experience

Age

1995

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

41

27

Total Goals
(we found evidences for)

8

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


contact list management


helpdesk management


customer feedback management

measuring customer satisfaction



communication management

sending & publishing communications


social media management

social media analytics

managing social media account


knowledge management


sales document management

proposal & quote management


generation of new leads


campaign management


lifetime value management



training & onboarding


lead qualification


products & pricelist management



conversion management


content management




rating and review management



relationship management


loyalty management


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Grow market share

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 5 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • Improve efficiency

  • See 5 more

Top Channels

Channels Used

  • chat

  • website

  • offline

  • user generated content

  • blogs

  • phone calls

  • e-mail

  • point of sale

  • See 5 more
  • chat

  • website

  • offline

  • user generated content

  • blogs

  • phone calls

  • e-mail

  • point of sale

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting