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Compare Liveperson LiveEngage vs Genesys Live Chat

Comparison Summary

For Liveperson LiveEngage vs Genesys Live Chat comparison, Our AI algorithm looked at 1817 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Liveperson LiveEngage and Genesys Live Chat to solve their respective business needs.

Pros and cons of Liveperson LiveEngage and Genesys Live Chat

Liveperson LiveEngage is more suited to businesses that require Engagement Management with Chat and Contact List Management with Chat where as Genesys Live Chat is focused towards Engagement Management with Chat and Helpdesk Management with Phone Calls .

logo Liveperson LiveEngage

Focus area

Software Failure Risk

  • medium

logo Genesys Live Chat

Focus area

Genesys Live Chat is better than Liveperson LiveEngage for

Software Failure Risk

  • medium

About

LivePerson: The World's #1 AI-Powered Messaging Platform for ...

Engage and convert prospects with web messaging

Age

1995

1990

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

41

40

Total Goals
(we found evidences for)

8

12

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


contact list management


helpdesk management


customer feedback management

measuring customer satisfaction



communication management

sending & publishing communications


social media management

social media analytics

managing social media account


knowledge management


sales document management

proposal & quote management


generation of new leads


campaign management


lifetime value management



training & onboarding


lead qualification


products & pricelist management



content management


workflow management


competitive intelligence



Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Grow market share

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 5 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Increase sales & revenue

  • Build brand awareness

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve efficiency

  • Improve ROI

  • Manage risk

  • Establish thought leadership

  • Launch new products

  • See 9 more

Top Channels

Channels Used

  • chat

  • e-mail

  • social media

  • user generated content

  • blogs

  • phone calls

  • website

  • omnichannel

  • text SMS

  • Facebook

  • Twitter

  • video

  • promotions

  • LinkedIn

  • Whatsapp

  • review sites

  • Amazon

  • mobile

  • offline

  • trade shows

  • See 17 more
  • chat

  • e-mail

  • social media

  • user generated content

  • blogs

  • phone calls

  • website

  • omnichannel

  • text SMS

  • Facebook

  • Twitter

  • video

  • promotions

  • LinkedIn

  • Whatsapp

  • review sites

  • Amazon

  • mobile

  • offline

  • trade shows

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting