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Compare Liveperson Chatbots vs Sendbird

Comparison Summary

For Liveperson Chatbots vs Sendbird comparison, Our AI algorithm looked at 1483 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Liveperson Chatbots and Sendbird to solve their respective business needs.

Pros and cons of Liveperson Chatbots and Sendbird

Liveperson Chatbots is more suited to businesses that require Engagement Management with Chat and Social Media Management with Social Media where as Sendbird is focused towards Engagement Management with Chat and Communication Management with Games .

logo Liveperson Chatbots

Focus area

Software Failure Risk

  • low

logo Sendbird

Focus area

Software Failure Risk

  • low

About

LivePerson: The World's #1 AI-Powered Messaging Platform for ...

A Complete Chat Platform, In-App Chat and Messaging

Age

1995

2013

Financials

IPO

SERIES C

Business Need

Total Processes
(we found evidences for)

50

37

Total Goals
(we found evidences for)

13

7

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


social media management

social media analytics

managing social media account

engaging on social media


customer feedback management

measuring customer satisfaction



communication management

sending & publishing communications


helpdesk management


conversion management


contact list management



generation of new leads


lifetime value management


sales document management


training & onboarding


workflow management





products & pricelist management


content management




sales call management


account management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Acquire customers

  • Increase sales & revenue

  • Launch new products

  • Grow market share

  • Increase customer life time value

  • Improve digital and social presence

  • Improve ROI

  • Scale best practices

  • Improve brand engagement

  • Build brand awareness

  • Improve efficiency

  • See 10 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Build brand awareness

  • Increase customer life time value

  • Improve internal communications

  • Improve digital and social presence

  • See 4 more

Top Channels

Channels Used

  • chat

  • games

  • video

  • mobile

  • phone calls

  • website

  • social media

  • mobile app

  • mass media

  • offline

  • on premises

  • See 8 more
  • chat

  • games

  • video

  • mobile

  • phone calls

  • website

  • social media

  • mobile app

  • mass media

  • offline

  • on premises

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting