Jenny platform - Chatbot: Use Cases, Capabilities & Competitors

GetJenny chatbot Helmi automated 85% of Varma's customer service chats. This saved the team 330 hours each month and increased chat opening hours by 400%. Two agents moved to more demanding roles. Va...rma's customers now get 24/7 support. The chatbot handles most common pension questions, freeing staff for complex issues.
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GetJenny helped Väre, an electricity company, build a chatbot named Johan Helbotti. The chatbot reflects Väre's brand personality and uses GIFs and images to engage customers. Johan Helbotti automate...s 63% of customer chat questions and 94% of messages, reducing the workload for human agents. The chatbot also guides users to relevant information and connects them to sales when needed. Väre's team can easily update the chatbot to promote new offers and products.
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GetJenny's JennyBot helped Turva automate 90% of customer service issues in 12 months. Turva used the chatbot Teppo to provide 24/7 support, increasing chat opening hours by 363%. Teppo automated 204...0 out of 2400 monthly conversations, saving 73 agent hours per month. Human agents now focus on complex cases, while Teppo handles routine questions. The chatbot also helps with lead generation by directing interested customers to agents or forms.
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GetJenny deployed its customer service chatbot Teppo for Turva, a Finnish insurance provider. Teppo automated nearly 90% of customer conversations, handling about 2,000 queries monthly with only 200 ...escalated to humans. When Teppo made a public mistake, Turva's team fixed it within seconds using GetJenny's easy bot management tools. The incident led to positive media attention and increased chatbot usage. Human oversight and regular maintenance turned a potential crisis into a brand win.
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Göteborg Energi used GetJenny's chatbot Ellis to automate customer service. In the first month, Ellis handled 60% of customer inquiries automatically. The chatbot went live in just one month. Live ch...at capacity increased by 10% after Ellis was introduced. Human agents now focus on complex issues while Ellis manages repetitive questions. The chatbot now supports customers 24/7, improving service and efficiency.
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GetJenny helped Yrittäjät, Finland’s largest NGO for entrepreneurs, automate customer support with a chatbot. In just four months, the chatbot reached a 90% automation rate, handling most member quer...ies without human help. Yrittäjät used the chatbot to simplify information search and reduce phone service load. Members gave positive feedback on the chatbot’s performance. The team praised GetJenny’s support and responsiveness throughout the project.
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