Jenny platform Overview

GetJenny's customer service chatbot platform focuses on reducing response and resolution times to enhance customer experiences. A notable feature is its flexibility, allowing users to tailor JennyBot to specific needs, whether for sales growth or productivity improvements. An impressive case study is LocalTapiola’s ChattiJenni, which autonomously handled 87% of customer chats, showcasing the platform's capability to manage high volumes effectively. The platform integrates seamlessly with existing contact center solutions, ensuring a smooth transition and enhanced support capabilities. This adaptability and efficiency make it a valuable tool for businesses aiming to exceed customer service KPIs.

Use Cases

Customers recommend Customer Feedback Management, Generation Of New Leads, Business Development, as the business use cases that they have been most satisfied with while using Jenny platform.

Other use cases:

  • Lifetime Value Management
  • Rating And Review Management
  • Engagement Management
  • Customer Case Management
  • Conversion Management
  • Subscription Management
  • Collaboration
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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Jenny platform.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
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Jenny platform Use-Cases and Business Priorities: Customer Satisfaction Data

Jenny platform's features include Ticketing. and Jenny platform support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Jenny platform analytics capabilities include Analytics, and Custom Reports.

Jenny platform, Chatbot, Zoom Virtual Agent, SmatBot, 247.ai, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Jenny-platform offers a customer service chatbot for professionals. It aims to reduce response and resolution times while enhancing customer experiences.

Jenny platform Customer wins, Customer success stories, Case studies

How efficiently Does Jenny platform manage your Customer Feedback Management?

How does Jenny platform facilitate Generation Of New Leads?

How can Jenny platform optimize your Business Development Workflow?

8 buyers and buying teams have used Cuspera to assess how well Jenny platform solved their Chatbot needs. Cuspera uses 298 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

The Finnish Center for Pensions (ETK) - Financial Services

GetJenny's Jenny platform powers the Tyyne chatbot for the Finnish Center for Pensions (ETK). Before Tyyne, ETK's live chat was limited and agents handled all queries. With Tyyne, customer service is... now 24/7 and 54.1% of chats are fully automated. Chat conversations increased by 40%. The bot saves 37.4 hours of work per month, giving agents more time for complex issues. ETK's team now has an extra week each month to focus on tasks that need a human touch.

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A-Lehdet - Media/entertainment

GetJenny chatbots helped A-Lehdet automate customer service with robotic process automation. Aaro, the chatbot, lets customers manage subscriptions 24/7 and answers frequent questions. Chat engagemen...t tripled and chat opening hours increased by 363%. Aaro now automates 86% of chat conversations, so human agents only handle 14%. Customers can cancel subscriptions without waiting for a human. This saves time for both customers and advisors.

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YTK (Yleinen työttömyyskassa) - Financial Services

GetJenny chatbot Iiris helped YTK handle a 400% surge in service inquiries during COVID-19. The chatbot managed 9 out of 10 conversations, freeing up 1-2 customer advisors for other tasks. Chat volum...es jumped from 41,000 in 2019 to 75,000 by May 2020. Deflection rates rose from 66.2% to 71.3%. Customer satisfaction stayed high at 8.3 out of 10, even as feedback volume nearly tripled.

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Finnkino - Entertainment

JennyBot helped Finnkino, a major cinema chain, reduce live chat queue length by 65%. The chatbot increased average monthly chat conversations by 24%, from 2,282 to 2,991. Live chat agent workload dr...opped by 1,400 conversations per month. JennyBot answered common questions, letting agents focus on complex issues. Finnkino used JennyBot to keep customers informed during COVID-19 closures.

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Göteborg Energi - Utilities

GetJenny chatbot Ellis helped Göteborg Energi automate 60% of online customer support in the first month. The chatbot went live in just one month using JennyStudio. Ellis recognized 75% of customer q...uestions in its first month. Chat volume increased by 10% after launch. Human agents now handle only 40% of chats, focusing on complex issues. Ellis now supports customers 24/7, improving service and agent efficiency.

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Keskinäinen Vakuutusyhtiö Turva - Insurance

GetJenny's JennyBot helped Keskinäinen Vakuutusyhtiö Turva automate customer service with the chatbot Teppo. Turva needed 24/7 support as more customers wanted self-service and sent requests outside ...office hours. Teppo now handles 2040 out of 2400 monthly conversations, deflecting 90% of customer issues. Chat opening hours increased by 363%, and 73 agent hours are saved each month. Human agents now focus on complex cases, while Teppo manages routine questions and supports lead generation.

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lightning

Peers used Jenny platform for customer feedback management and generation of new leads

Jenny platform Features

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  • Medium
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FEATURE RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (9)
Analytics

3.79/5 ★

Read Reviews (12)
Custom Reports

3.72/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (9)
Analytics

3.79/5 ★

Read Reviews (12)
Custom Reports

3.72/5 ★

Read Reviews (10)

Software Failure Risk Guidance

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for Jenny platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Jenny platform

GetJenny Oy Profile

Company Name

GetJenny Oy

Company Website

https://www.getjenny.com/

HQ Location

Urho Kekkosen katu 4-6, Helsinki, Uusimaa 00100, FI

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