Jenny platform: Product updates, Customer stories, and Insights | 2026 Cuspera

GetJenny deployed its customer service chatbot Teppo for Turva, a Finnish insurance provider. Teppo automated nearly 90% of customer conversations, handling about 2,000 queries monthly with only 200 ...escalated to humans. When Teppo made a public mistake, Turva's team fixed it within seconds using GetJenny's easy bot management tools. The incident led to positive media attention and increased chatbot usage. Human oversight and regular maintenance turned a potential crisis into a brand win.
Show More..

GetJenny chatbot Ellis automated 60% of Göteborg Energi's online customer support in the first month. The chatbot went live in just one month using JennyStudio. Chat volume increased by 10% while hum...an agents now handle only 40% of chats. Ellis helps agents focus on complex issues and now serves customers 24/7. Göteborg Energi improved customer service efficiency and capacity with GetJenny and giosg integration.
Show More..

GetJenny chatbot Ellis helped Göteborg Energi automate 60% of online customer support in the first month. The chatbot went live in just one month using JennyStudio. Ellis recognized 75% of customer q...uestions in its first month. Chat volume increased by 10% after launch. Human agents now handle only 40% of chats, focusing on complex issues. Ellis now supports customers 24/7, improving service and agent efficiency.
Show More..

JennyBot helped Finnkino, a major cinema chain, reduce live chat queue length by 65%. The chatbot increased average monthly chat conversations by 24%, from 2,282 to 2,991. Live chat agent workload dr...opped by 1,400 conversations per month. JennyBot answered common questions, letting agents focus on complex issues. Finnkino used JennyBot to keep customers informed during COVID-19 closures.
Show More..

GetJenny chatbot Iiris helped YTK handle a 400% surge in service inquiries during COVID-19. The chatbot managed 9 out of 10 conversations, freeing up 1-2 customer advisors for other tasks. Chat volum...es jumped from 41,000 in 2019 to 75,000 by May 2020. Deflection rates rose from 66.2% to 71.3%. Customer satisfaction stayed high at 8.3 out of 10, even as feedback volume nearly tripled.
Show More..

GetJenny chatbots helped A-Lehdet automate customer service with robotic process automation. Aaro, the chatbot, lets customers manage subscriptions 24/7 and answers frequent questions. Chat engagemen...t tripled and chat opening hours increased by 363%. Aaro now automates 86% of chat conversations, so human agents only handle 14%. Customers can cancel subscriptions without waiting for a human. This saves time for both customers and advisors.
Show More..