Real-World Case Studies and Customer Success Stories with Jenny platform

GetJenny chatbots helped A-Lehdet automate customer service with robotic process automation. Aaro, the chatbot, lets customers manage subscriptions 24/7 and answers frequent questions. Chat engagemen...t tripled and chat opening hours increased by 363%. Aaro now automates 86% of chat conversations, so human agents only handle 14%. Customers can cancel subscriptions without waiting for a human. This saves time for both customers and advisors.
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GetJenny chatbot Ellis helped Göteborg Energi automate 60% of online customer support in the first month. The chatbot went live in just one month using JennyStudio. Ellis recognized 75% of customer q...uestions in its first month. Chat volume increased by 10% after launch. Human agents now handle only 40% of chats, focusing on complex issues. Ellis now supports customers 24/7, improving service and agent efficiency.
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Göteborg Energi automated 60% of online support within a month using GetJenny's chatbot, improving customer service for complex issues.

Göteborg Energi automated 60% of online support within a month using GetJenny's chatbot, improving customer service for complex issues.

YTK's chatbot Iiris handled a 400% surge in inquiries during COVID-19, efficiently managing increased demand and improving service response.

GetJenny chatbot Iiris helped YTK handle a 400% surge in service inquiries during COVID-19. The chatbot managed 9 out of 10 conversations, freeing up 1-2 customer advisors for other tasks. Chat volum...es jumped from 41,000 in 2019 to 75,000 by May 2020. Deflection rates rose from 66.2% to 71.3%. Customer satisfaction stayed high at 8.3 out of 10, even as feedback volume nearly tripled.
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GetJenny's Jenny platform powers the Tyyne chatbot for the Finnish Center for Pensions (ETK). Before Tyyne, ETK's live chat was limited and agents handled all queries. With Tyyne, customer service is... now 24/7 and 54.1% of chats are fully automated. Chat conversations increased by 40%. The bot saves 37.4 hours of work per month, giving agents more time for complex issues. ETK's team now has an extra week each month to focus on tasks that need a human touch.
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YTK's chatbot Iiris handled a 400% surge in inquiries during COVID-19, efficiently managing increased demand and improving service response.

Slush automated 67% of support requests using JennyBot, leading to a 55% increase in support conversations within six weeks.

Slush automated 67% of support requests using JennyBot, leading to a 55% increase in support conversations within six weeks.

GetJenny's JennyBot helped Väre, an energy company, create a chatbot named Johan Helbotti that matches their brand personality. The chatbot uses GIFs, images, and varied responses to engage customers... and answer questions. After three months, Johan Helbotti automated 63% of customer chat questions and 94% of messages, reducing the workload for human agents. The chatbot also guides users to relevant pages and connects them to human advisors when needed. Väre's team says the chatbot makes life easier for their customer experience staff.
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Finnkino reduced queue length by 65% using JennyBot, improving customer service and allowing agents to handle complex queries.

Finnkino reduced queue length by 65% using JennyBot, improving customer service and allowing agents to handle complex queries.

JennyBot helped Finnkino, a major cinema chain, reduce live chat queue length by 65%. The chatbot increased average monthly chat conversations by 24%, from 2,282 to 2,991. Live chat agent workload dr...opped by 1,400 conversations per month. JennyBot answered common questions, letting agents focus on complex issues. Finnkino used JennyBot to keep customers informed during COVID-19 closures.
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GetJenny's JennyBot helped Keskinäinen Vakuutusyhtiö Turva automate customer service with the chatbot Teppo. Turva needed 24/7 support as more customers wanted self-service and sent requests outside ...office hours. Teppo now handles 2040 out of 2400 monthly conversations, deflecting 90% of customer issues. Chat opening hours increased by 363%, and 73 agent hours are saved each month. Human agents now focus on complex cases, while Teppo manages routine questions and supports lead generation.
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GetJenny chatbot Helmi helped Varma automate 85% of customer service chats. Varma saved 330 hours per month in customer service time. Chat opening hours increased by 400% with 24/7 availability. Two ...agents moved to more demanding roles. The number of chats rose by 14.5% on average. Helmi improved customer satisfaction and reduced common phone issues.
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Yrittäjät achieved a 90% automation rate in four months using a GetJenny-powered chatbot.

JennyBot helped HOAS improve customer service for students. Before using the chatbot, HOAS struggled to handle many chat requests and students could not find answers online. HOAS added the Helmi chat...bot to answer questions and support self-service. After a few months, customer satisfaction scores rose from 4.11 to 4.26 out of 5. More team members now work with the chatbot, making service better for students.
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Yrittäjät achieved a 90% automation rate in four months using a GetJenny-powered chatbot.

GetJenny chatbot helped Yrittäjät, Finland’s largest NGO for entrepreneurs, automate 90% of customer service chats in just four months. Yrittäjät wanted to make it easier for members to find informat...ion and reduce the load on phone support. They chose GetJenny after comparing several chatbot providers. The chatbot now handles most common questions, letting staff focus on more complex issues. Members report positive feedback, and Yrittäjät plans to expand chatbot use for internal communication and digital sales.
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Media Conglomerate Hits 86% Automation in Customer Service with Self-Service Robotic Process Automation

85% Chatbot Automation Saves Customer Service Team 330 Hours per Month

Finnkino's queue length drops 65% when they use JennyBot with their live chat, keeping customers informed and giving agents time to focus on more complex questions.