Real-World Case Studies and Customer Success Stories with Jenny platform

GetJenny chatbot Helmi automated 85% of Varma's customer service chats. This saved the team 330 hours each month and increased... chat opening hours by 400%. Two agents moved to more demanding roles. Varma's customers now get 24/7 support. The chatbot handles most common pension questions, freeing staff for complex issues.
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GetJenny's JennyBot helped Turva automate 90% of customer service issues in 12 months. Turva used the chatbot Teppo to provide... 24/7 support, increasing chat opening hours by 363%. Teppo automated 2040 out of 2400 monthly conversations, saving 73 agent hours per month. Human agents now focus on complex cases, while Teppo handles routine questions. The chatbot also helps with lead generation by directing interested customers to agents or forms.
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GetJenny deployed its customer service chatbot Teppo for Turva, a Finnish insurance provider. Teppo automated nearly 90% of customer conversations,... handling about 2,000 queries monthly with only 200 escalated to humans. When Teppo made a public mistake, Turva's team fixed it within seconds using GetJenny's easy bot management tools. The incident led to positive media attention and increased chatbot usage. Human oversight and regular maintenance turned a potential crisis into a brand win.
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GetJenny chatbot Helmi helped Varma automate 85% of customer service chats. Varma saved 330 hours per month in customer service... time. Chat opening hours increased by 400% with 24/7 availability. Two agents moved to more demanding roles. The number of chats rose by 14.5% on average. Helmi improved customer satisfaction and reduced common phone issues.
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GetJenny's JennyBot helped Keskinäinen Vakuutusyhtiö Turva automate customer service with the chatbot Teppo. Turva needed 24/7 support as more customers... wanted self-service and sent requests outside office hours. Teppo now handles 2040 out of 2400 monthly conversations, deflecting 90% of customer issues. Chat opening hours increased by 363%, and 73 agent hours are saved each month. Human agents now focus on complex cases, while Teppo manages routine questions and supports lead generation.
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GetJenny helped Väre, an electricity company, build a chatbot named Johan Helbotti. The chatbot reflects Väre's brand personality and uses... GIFs and images to engage customers. Johan Helbotti automates 63% of customer chat questions and 94% of messages, reducing the workload for human agents. The chatbot also guides users to relevant information and connects them to sales when needed. Väre's team can easily update the chatbot to promote new offers and products.
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Göteborg Energi used GetJenny's chatbot Ellis to automate customer service. In the first month, Ellis handled 60% of customer inquiries... automatically. The chatbot went live in just one month. Live chat capacity increased by 10% after Ellis was introduced. Human agents now focus on complex issues while Ellis manages repetitive questions. The chatbot now supports customers 24/7, improving service and efficiency.
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GetJenny chatbot Ellis helped Göteborg Energi automate 60% of online customer support in the first month. The chatbot went live... in just one month using JennyStudio. Ellis recognized 75% of customer questions in its first month. Chat volume increased by 10% after launch. Human agents now handle only 40% of chats, focusing on complex issues. Ellis now supports customers 24/7, improving service and agent efficiency.
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GetJenny chatbot Iiris helped YTK handle a 400% surge in service requests during COVID-19. The chatbot managed 91% of all... conversations, freeing up 1-2 advisors for other tasks. Chat volumes tripled from 15,437 to 45,689 in two months. Deflection rates rose from 66.2% to 71.3%. Customer satisfaction stayed high at 8.3/10, even as demand spiked. YTK used GetJenny to scale support quickly and maintain service quality.
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GetJenny's Jenny platform powers the Tyyne chatbot for the Finnish Center for Pensions (ETK). Before Tyyne, ETK's live chat was... limited and agents handled all queries. With Tyyne, customer service is now 24/7 and 54.1% of chats are fully automated. Chat conversations increased by 40%. The bot saves 37.4 hours of work per month, giving agents more time for complex issues. ETK's team now has an extra week each month to focus on tasks that need a human touch.
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GetJenny chatbot Iiris helped YTK handle a 400% surge in service inquiries during COVID-19. The chatbot managed 9 out of... 10 conversations, freeing up 1-2 customer advisors for other tasks. Chat volumes jumped from 41,000 in 2019 to 75,000 by May 2020. Deflection rates rose from 66.2% to 71.3%. Customer satisfaction stayed high at 8.3 out of 10, even as feedback volume nearly tripled.
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GetJenny helped Yrittäjät, Finland’s largest NGO for entrepreneurs, automate customer support with a chatbot. In just four months, the chatbot... reached a 90% automation rate, handling most member queries without human help. Yrittäjät used the chatbot to simplify information search and reduce phone service load. Members gave positive feedback on the chatbot’s performance. The team praised GetJenny’s support and responsiveness throughout the project.
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JennyBot helped HOAS improve customer service for students. Before using the chatbot, HOAS struggled to handle many chat requests and... students could not find answers online. HOAS added the Helmi chatbot to answer questions and support self-service. After a few months, customer satisfaction scores rose from 4.11 to 4.26 out of 5. More team members now work with the chatbot, making service better for students.
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GetJenny chatbot helped Yrittäjät, Finland’s largest NGO for entrepreneurs, automate 90% of customer service chats in just four months. Yrittäjät wanted to... make it easier for members to find information and reduce the load on phone support. They chose GetJenny after comparing several chatbot providers. The chatbot now handles most common questions, letting staff focus on more complex issues. Members report positive feedback, and Yrittäjät plans to expand chatbot use for internal communication and digital sales.
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