LiveAgent: LiveAgent offers simple customer support software for teams. Great customer service is achieved with better help desk tools, and setup takes just 5 minutes.
Supportbench: Supportbench empowers small-medium businesses with comprehensive tools for customer success. All necessary features are provided for effective customer management.
This comparison report of LiveAgent vs. Supportbench is based on a specific set of business needs and context. The comparison uses 13469 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing LiveAgent and Supportbench
LiveAgent, Supportbench, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
LiveAgent covers Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.
Supportbench focuses on Customer Case Management with Mobile, Customer Feedback Management, Helpdesk Management, Workflow Management, etc.
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LiveAgent and Supportbench: Best activities based on customer satisfaction
LiveAgent in Action: Unique Activities
How can LiveAgent optimize your Helpdesk Management Workflow?
"...If your looking for a great value helpdesk for email, live chat, internal IM, call centre..." Peer review by Lee R., Operations Manager, Consumer Goods
Why is LiveAgent the best choice for Knowledge Management?
"...In addition, LiveAgent is great to build a knowledge base platform, customers can easily search through the articles before submitting a ticket...." Peer review by Marius G, Growth Hacker
How does LiveAgent facilitate Engagement Management?
"...We have the SLA rules set up, so we never miss an email or a followup...." Peer review by Michael S
What makes LiveAgent ideal for Contact List Management?
"...It gives instant contact to your customers for sales or general questions and /or support...." Peer review by susan A., Accounting, Manufacturing
How can LiveAgent optimize your Communication Management Workflow?
"...It doesnt matter if you get a post or message on facebook, an email or someone wants to chat with you - everything is easy to configurate und to use...." Peer review by Joe G, DPT, LLC, Education
Supportbench in Action: Unique Activities
How does Supportbench address your Customer Case Management Challenges?
"...It is very easy to use, scalable, installation is seamless, has a great mobile app, able to integrate with other software, it is a very extensive software that helps grow your business, allows us to analyze trends in our ever-changing landscape effortlessly, also makes it easy to handle customer cases and resolve them with a minimum amount of configuration and the reporting and dashboards are great too!..." Peer review by Verified Reviewer, 201-500 employees
Why is Supportbench the best choice for Customer Feedback Management?
"...Get instant feedback on how customers feel about your support following a case resolution with CSAT and NPS surveys...." Supportbench features
How does Supportbench address your Workflow Management Challenges?
"...Users can create custom views with specific properties for incoming data, as well as personalized workflows...." Peer review
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve ROI
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Improve efficiency
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Scale best practices
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Launch new products
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Grow market share
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Improve visibility
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Improve brand engagement
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Build brand awareness
- See 11 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| LiveAgent | Supportbench | |
|---|---|---|
| Peer score | 4.6 | 4.4 |
| Peer insights | 12773 | 696 |
| Top industries |
Information Technology And Services 17.0%
Internet 11.0%
Computer Software 11.0%
|
Information Technology And Services 23.0%
Wholesale 16.0%
Financial Services 16.0%
|
| SMB and Mid-Market | 88.0% | 70.0% |
| Enterprise | 12.0% | 30.0% |
| Pricing | LiveAgent |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Supportbench news
Supportbench Becomes the Customer Support Platform Mid-Sized Teams Have Been Waiting For
Supportbench launched a customer support platform tailored for mid-sized businesses, offering enterprise-grade features with simplified usability and scalable pricing. The solution enables teams to manage high volumes of customer interactions efficiently. Wolseley, a customer, reports improved satisfaction rates and streamlined email management using Supportbench.
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