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Compare LiveAgent vs Re:amaze

Comparison Summary

For LiveAgent vs Re:amaze comparison, Our AI algorithm looked at 14359 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using LiveAgent and Re:amaze to solve their respective business needs.

Pros and cons of LiveAgent and Re:amaze

LiveAgent is more suited to businesses that require Helpdesk Management with Chat and Knowledge Management with Chat where as Re:amaze is focused towards Customer Feedback Management with Social Media and Engagement Management with Chat .

Both LiveAgent and Re:amaze are Help Desk software, peers recommend LiveAgent for rating and review management and contacts history where as Re:amaze is more known for collaboration and engagement management .

logo LiveAgent

Focus area

LiveAgent is better than Re:amaze for

Software Failure Risk

  • medium

logo Re:amaze

Focus area

Re:amaze is better than LiveAgent for

Software Failure Risk

  • low

About

LiveAgent: Help Desk & Live Chat Software

Re:amaze - Customer service, live chat, and helpdesk ...

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

89

46

Total Goals
(we found evidences for)

14

6

Top Processes

Evidences indicate better relative satisfaction



knowledge management


engagement management

engaging and following up


contact list management

creating contact list


communication management

tracking & monitoring communications

sending & publishing communications


sales call management


customer feedback management

measuring customer satisfaction


social media management

managing social media account

monitoring social media

social media analytics

scheduling post to social media

engaging on social media


training & onboarding


rating and review management


workflow management


sales document management

contract management

proposal & quote management


loyalty management

identify target customers

customise loyalty program



generation of new leads


touchpoint management


channel management


lifetime value management




sales review & feedback


community building


conversion management


revenue cycle management


social media marketing


products & pricelist management



customer case management



relationship management







campaign management


license management


lead qualification

lead qualification: technographic


competitive intelligence


advocacy management




distribution management



content management


opportunity management



performance management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve efficiency

  • Scale best practices

  • Launch new products

  • Grow market share

  • Improve visibility

  • Improve brand engagement

  • Build brand awareness

  • See 11 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Launch new products

  • Improve digital and social presence

  • See 3 more

Top Channels

Channels Used

  • chat

  • social media

  • e-mail

  • website

  • Facebook

  • Twitter

  • phone calls

  • user generated content

  • blogs

  • omnichannel

  • Instagram

  • text SMS

  • Slack

  • mobile

  • offline

  • point of sale

  • promotions

  • review sites

  • Amazon

  • on premises

  • See 17 more
  • chat

  • social media

  • e-mail

  • website

  • Facebook

  • Twitter

  • phone calls

  • user generated content

  • blogs

  • omnichannel

  • Instagram

  • text SMS

  • Slack

  • mobile

  • offline

  • point of sale

  • promotions

  • review sites

  • Amazon

  • on premises

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting