Overview: LiveAgent and Deskero Helpdesk as Help Desk Category solutions.

LiveAgent is tailored for larger enterprises emphasizing extensive helpdesk management and customer relationship enhancement across multiple channels. It supports a wide range of operational needs with features like compliance and integration, ideal for businesses seeking robust support across IT and software sectors. Deskero Helpdesk appeals to smaller enterprises, focusing on social media engagement and light helpdesk management, suitable for businesses in education and tech looking for efficiency and basic customer management solutions.

LiveAgent: LiveAgent offers simple customer support software for teams. Great customer service is achieved with better help desk tools, and setup takes just 5 minutes.

Deskero Helpdesk: Deskero offers customizable, cloud-based help desk software and support ticket systems. A free trial is available to enhance customer service management.

LiveAgent and Deskero Helpdesk: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

LiveAgent specializes in comprehensive helpdesk management, with significant capabilities in knowledge engagement and communication management. read more →

Deskero Helpdesk offers basic helpdesk and social media management, emphasizing efficient communication tracking and follow-ups. read more →

Business Goals

LiveAgent focuses on enhancing customer relationships and acquiring customers, with the potential to improve digital presence globally. read more →

Deskero Helpdesk prioritizes improving internal communications and enhancing customer relationships, with limited goals towards customer acquisition. read more →

Core Features

LiveAgent features strong integration and compliance tools, enhancing ease of migration with powerful data import capacities. read more →

Deskero Helpdesk includes key integration features and simple data import, focusing on custom reporting to meet specific client needs. read more →

Vendor Support

LiveAgent provides extensive 24/7 support through multiple channels like chat and phone, catering to high-demand customer service requirements. read more →

Deskero Helpdesk offers basic level vendor support predominantly through chat, with limited phone support availability. read more →

Segments and Industries

LiveAgent serves large enterprises and midmarkets predominantly in IT and software, suitable for comprehensive business structures. read more →

Deskero Helpdesk targets smaller enterprises and education, catering to niche segments needing straightforward online presence. read more →

Operational Alignment

LiveAgent aligns with complex operational workflows, providing tools suited for extensive enterprise scales. read more →

Deskero Helpdesk is adapted for simpler workflows, aiding smaller businesses in streamlined social media and communication tasks. read more →