Malcolm! Overview
Malcolm! empowers businesses with a no-code customer self-service system that enhances customer interactions. It offers a robust suite of tools, including FAQs, a knowledge base, digital forms, payment processing, and portal capabilities. This platform seamlessly integrates with existing applications, allowing for streamlined operations. By leveraging Malcolm!, companies can reduce customer service workload, improve response times, and enhance user satisfaction. A surprising detail is its ability to transform customer service in just six steps, making it a practical choice for businesses seeking efficient demand generation solutions.
Use Cases
Customers recommend Workflow Management, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Malcolm!.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Malcolm!.
Malcolm! Use-Cases and Business Priorities: Customer Satisfaction Data
Malcolm! works with different mediums / channels such as Newsletter.
Malcolm!'s features include Widgets, and Ticketing. and Malcolm! support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Malcolm! analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Configure and control all your user interactions..." Peer review from Acknowledgement
Malcolm!, belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Malcolm! offers FAQs, Knowledge Base, Workflows, and Payments to enhance customer service. Discover how these features can boost customer satisfaction.
Popular Business Setting
for Malcolm!
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Insurance
Popular in
- Small Business
- Mid Market
Malcolm! is popular in Information Technology And Services, Marketing And Advertising, and Insurance and is widely used by Small Business, and Mid Market,
Comprehensive Insights on Malcolm! Use Cases
How does Malcolm! address your Workflow Management Challenges?
How can Malcolm! optimize your Engagement Management Workflow?
How does Malcolm! facilitate Knowledge Management?
How can Malcolm! optimize your Sending & Publishing Communications Workflow?
5+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Malcolm! solved their Other Demand Generation needs. Cuspera uses 197 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.
Video
Introducing Malcolm!
Peers used Malcolm! for workflow management and engagement management
Malcolm! Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (6) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (6) |
Malcolm! Integrations
Malcolm! integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Malcolm!
Top Failure Risks for Malcolm!
Malcolm! Inc. News
New Zoho Desk & Zoho CRM integration
Malcolm! has introduced a new integration with Zoho Desk and Zoho CRM, enabling seamless data transfer from Malcolm! Workflows to create tickets or cases. This integration enhances customer journey automation, eliminates data re-entry, and supports real-time operations. Users can manage integrations via the "Integrations" tab in Workflow settings.
Malcolm! Inc. Profile
Company Name
Malcolm! Inc.
Company Website
https://malcolm.app/HQ Location
Coppergate House, 10 Whites Row, London, London E1 7NF, GB
Employees
11-50
Social
Financials
PRIVATE
