Kustomer: Kustomer delivers faster, richer customer experiences with omnichannel messaging and a unified customer view. AI-powered automations enhance service efficiency.
Talkative: Talkative automates 50% of customer support queries using AI, enhancing human agents' efficiency. Revenue is increased through live chat, WhatsApp, SMS, and video.
Introducing Kustomer and Talkative
Kustomer, Re:amaze, Helpshift, etc., belong to a category of solutions that help CRM, whereas Talkative belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Kustomer covers Engagement Management with Chat, Contact List Management with Chat, Customer Feedback Management with Chat, Advertisement with Social Media, etc.
Talkative focuses on Engagement Management with Chat, Contact List Management with Website, Generation Of New Leads with Chat, Communication Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Kustomer and Talkative: Best activities based on customer satisfaction
Kustomer in Action: Unique Activities
What Are the key features of Kustomer for Engagement Management?
"...We use Kustomer to note calls and interactions with our customers...." Peer review by Employee in Customer Service
How does Kustomer address your Contact List Management Challenges?
"...I am able to look back at the customer's history and past conversations, which is very helpful when navigating complex issues...." Peer review by Kate B, Customer Service Representative
Why is Kustomer the best choice for Customer Feedback Management?
"...not only can you quickly glance at context clues (like purchases, NPS surveys, and support cases) but with the right integrations, you already know WHICH customer is calling as within a second of answering the call...." Peer review by Meagan M., Head Of Customer Experience, Internet
What benefits does Kustomer offer for Advertisement?
"...We also share information about your use of our site with our social media, advertising and analytics partners. ..." Survey Data: How the Pandemic Is Affecting Customer Service
How efficiently Does Kustomer manage your Workflow Management?
"...The communications with the customers are integrated and tracking of the product and workflow is so easy. . ...." Peer review by Aleksandar M., Data Analyst, Consumer Services
Talkative in Action: Unique Activities
How efficiently Does Talkative manage your Generation Of New Leads?
"...They have worked hard to customise all of this to our brand, as well as ensuring the various lead generation tools are correctly tracking...." Peer review by Agency
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Scale best practices
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Launch new products
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Increase sales & revenue
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Increase customer life time value
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Establish thought leadership
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Improve brand engagement
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Grow market share
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Build brand awareness
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Enter new markets internationally or locally
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Improve stakeholder relations
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Improve efficiency
- See 11 more
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Improve digital and social presence
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Enter new markets internationally or locally
- See 2 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Kustomer | Talkative | |
|---|---|---|
| Peer score | 4.4 | 4.4 |
| Peer insights | 2697 | 238 |
| Top industries |
Retail 20.0%
Food & Beverages 12.0%
Information Technology And Services 12.0%
|
|
| SMB and Mid-Market | 87.0% | 73.0% |
| Enterprise | 13.0% | 27.0% |
| Pricing | Kustomer |
Integrations
Ecosystem partners each product commonly connects with.
Kustomer
News
Latest Kustomer news
Kustomer Unveils Conversation Intelligence and AI QA, Giving CX Leaders Greater Visibility Into Their Conversations - CustomerThink
Kustomer has launched Conversation Intelligence and AI QA, enhancing its AI-native customer experience platform. These capabilities transform unstructured customer conversations into actionable insights, improving customer retention and operational efficiency. Conversation Intelligence categorizes and scores conversations, while AI QA provides customizable, transparent scoring, enabling CX leaders to make data-driven decisions.
Latest Talkative news
Talkative Product Updates | LLM Chatbot Test Runs
Talkative has launched LLM Chatbot Test Runs, a feature that allows users to simulate customer interactions with AI chatbots. This tool helps assess and improve chatbot performance by testing various scenarios and providing insights into response quality. It supports regression testing and enables users to build a comprehensive test suite for ongoing AI optimization.