Overview: Kapta and GoTo Resolve as Help Desk Category solutions.

Kapta focuses on helping businesses strengthen customer relationships and manage accounts effectively, making it suitable for telecommunications and mid-market segments. GoTo Resolve, with its robust helpdesk management and ease of migration, fits well for a broad range of industries, especially in large enterprises and IT services, providing comprehensive support options like 24/7 availability.

Kapta: Kapta offers software tools for key account management and strategic customer engagement. Revenue is driven and customer risk reduced through their solutions.

GoTo Resolve: RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.

Kapta and GoTo Resolve: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Kapta excels in engagement and follow-up activities, focusing on customer relationship management and collaboration to enhance business interactions. read more →

GoTo Resolve specializes in helpdesk management and collaboration, offering tools for content and contact management to streamline support processes. read more →

Business Goals

Kapta aids in enhancing customer relationships and acquiring new customers, aligning with goals of scaling best practices and increasing sales revenue. read more →

GoTo Resolve supports enhancing customer relationships and improving ROI, making it ideal for businesses looking to optimize internal communications. read more →

Core Features

Kapta offers custom reports, data export/import, and analytics, supporting businesses with security and privacy features for effective data management. read more →

GoTo Resolve provides strong security and privacy, compliance, and integration features, along with extensive data import/export capabilities. read more →

Vendor Support

Kapta provides 24/7 support mainly through phone and email, catering to clients who prefer more traditional support channels for assistance. read more →

GoTo Resolve offers extensive 24/7 support through chat and phone, ensuring clients receive immediate help when needed. read more →

Segments and Industries

Kapta suits mid-market businesses, primarily within the telecommunications industry, focusing on companies needing robust client engagement features. read more →

GoTo Resolve serves a wide customer range including large enterprises, with a significant presence in information technology and hospitality. read more →

Operational Alignment

Kapta integrates into workflows by enhancing customer engagement at strategic touchpoints, suitable for mid-sized markets. read more →

GoTo Resolve fits seamlessly into large-scale operations, aiding IT and service industries with complex helpdesk needs. read more →