Kapta Overview
This is a summary of the comprehensive capabilities and benefits of Kapta based on over 528 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Kapta, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Kapta is right for your needs? Our Cuspera AI engine can evaluate how Kapta fits your specific business needs, industry, and context. Get your personalized assessment report today.
Kapta supports business activities such as:
- Engagement Management
- Collaboration
- Account Management
- Lifetime Value Management
- Generation Of New Leads
Kapta can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Increase Sales & Revenue, Establish Thought Leadership, etc. As a solution, Kapta's capabilities include Personalization, and Dashboard.
Kapta Telecommunications Vertical is its biggest customer base.
Reviews
"...This PDF is full of actionable steps to make your Engagement Plans come to life...." Creating Kick-Ass Engagement Plans for Your Key Accounts
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Kapta solved their Help Desk needs. Cuspera uses 528 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Kapta.
Use Cases
Peers recommend Engagement Management , Collaboration , Account Management , as the business use cases that they have been most satisfied while using Kapta.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.82/5 ★ |
"...This PDF is full of actionable steps to make your Engagement Plans come to life...." Creating Kick-Ass Engagement Plans for Your Key Accounts |
| engaging and following up |
4.80/5 ★ |
"...Kapta gives us a compass for account engagement and delivering measurable results...." Key Account Management & Customer Engagement Software |
| Collaboration |
4.80/5 ★ |
"...We think you can communicate effectively with 3 main tools: Slack for internal collaboration; Zoom for conference calls; email for clear and secure client communication...." Account management and customer success blog and articles |
| Account Management |
4.63/5 ★ |
"...ABM tailors marketing to meet customers where they are, both in terms of channel and message...." Account management and customer success blog and articles |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.82/5 ★ |
"...This PDF is full of actionable steps to make your Engagement Plans come to life...." Creating Kick-Ass Engagement Plans for Your Key Accounts |
|
| engaging and following up |
4.82/5 ★ |
| Collaboration |
4.80/5 ★ |
"...We think you can communicate effectively with 3 main tools: Slack for internal collaboration; Zoom for conference calls; email for clear and secure client communication...." Account management and customer success blog and articles |
|
| Account Management |
4.63/5 ★ |
"...ABM tailors marketing to meet customers where they are, both in terms of channel and message...." Account management and customer success blog and articles |
|
26+ more Business Use Cases
Our AI advisor, Wyz, harnessed 528 insights from peers and experts to help you assess how these Kapta use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Kapta
What is Kapta used for?
What are the top features of Kapta?
Where is Kapta located?
Popular Business Setting
for Kapta
Top Industries
- Telecommunications
Popular in
- Enterprise
Peers used Kapta to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for Kapta
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (23) |
| Dashboard | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (23) |
| Dashboard | Read Reviews (11) |
IT and Other Capabilities
for Kapta
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (34) |
| Data Import | Read Reviews (34) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (34) |
| Data Import | Read Reviews (34) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (49) |
| Phone Support | Read Reviews (9) |
| Chat Support | Read Reviews (3) |
| Email Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (49) |
| Phone Support | Read Reviews (9) |
| Chat Support | Read Reviews (3) |
| Email Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (21) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (21) |
Software Failure Risk Guidance
?for Kapta
Overall Risk Meter
Top Failure Risks for Kapta
Vendor Profile Details
Company Name
Kapta
Company Website
https://kapta.com/HQ Location
885 Arapahoe Avenue, Boulder, CO 80302, US
Employees
1-10
Social
Financials
SEED
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