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Compare Jira Service Management vs GoTo Resolve

Failure Risk Guidance Security Report ?

Failure Risk for Jira Service Management medium Failure Risk for GoTo Resolve low
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Comparison Summary

For Jira Service Management vs GoTo Resolve comparison, Our AI algorithm looked at 2329 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Jira Service Management and GoTo Resolve to solve their respective business needs.

Pros and cons of Jira Service Management and GoTo Resolve

Jira Service Management is more suited to businesses that require Helpdesk Management and Workflow Management where as GoTo Resolve is focused towards Helpdesk Management with Chat and Collaboration .

logo Jira Service Management

Focus area

Software Failure Risk

  • medium

logo GoTo Resolve

Focus area

Software Failure Risk

  • low

About

Jira Service Management | flexible, collaborative ITSM solution...

Experience smarter, faster, easier-than-ever IT management and support

Financials

PRIVATE

M&A

Business Need

Total Processes
(we found evidences for)

38

28

Total Goals
(we found evidences for)

11

4

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (71)

Read Reviews (84)

workflow management

Read Reviews (32)

Read Reviews (2)

collaboration

Read Reviews (19)

Read Reviews (52)

training & onboarding

Read Reviews (14)

Read Reviews (2)

knowledge management

Read Reviews (14)

Read Reviews (2)

engagement management

Read Reviews (9)

Read Reviews (3)

engaging and following up

Read Reviews (2)

Read Reviews (1)

customer feedback management

Read Reviews (7)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (7)

Read Reviews (0)

communication management

Read Reviews (7)

Read Reviews (8)

sending & publishing communications

Read Reviews (6)

Read Reviews (5)

products & pricelist management

Read Reviews (4)

Read Reviews (0)

community building

Read Reviews (2)

Read Reviews (0)

sales call management

Read Reviews (2)

Read Reviews (0)

meeting management

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (5)

content sharing

Read Reviews (0)

Read Reviews (5)

sales document management

Read Reviews (2)

Read Reviews (4)

contract management

Read Reviews (1)

Read Reviews (2)

contact list management

Read Reviews (1)

Read Reviews (5)

lead qualification

Read Reviews (1)

Read Reviews (4)

lead qualification: technographic

Read Reviews (1)

Read Reviews (4)

conference call management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve internal communications

  • Improve efficiency

  • Acquire customers

  • Manage risk

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Grow market share

  • Build brand awareness

  • Improve visibility

  • See 8 more

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Improve internal communications

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • chat

  • offline

  • Slack

  • e-mail

  • mobile

  • website

  • events

  • trade shows

  • on premises

  • user generated content

  • blogs

  • See 9 more

  • phone calls

  • chat

  • offline

  • Slack

  • e-mail

  • mobile

  • website

  • events

  • trade shows

  • on premises

  • user generated content

  • blogs

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting