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Compare Intercom vs Genesys Live Chat

Comparison Summary

For Intercom vs Genesys Live Chat comparison, Our AI algorithm looked at 23948 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Intercom and Genesys Live Chat to solve their respective business needs.

Pros and cons of Intercom and Genesys Live Chat

Intercom is more suited to businesses that require Engagement Management with Chat and Helpdesk Management with Chat where as Genesys Live Chat is focused towards Engagement Management with Chat and Helpdesk Management with Phone Calls .

Both Intercom and Genesys Live Chat are Live Chat software, peers recommend Intercom for generation of new leads and capturing leads where as Genesys Live Chat is more known for engagement management and engaging and following up .

logo Intercom

Focus area

Intercom is better than Genesys Live Chat for

Software Failure Risk

  • medium

logo Genesys Live Chat

Focus area

Genesys Live Chat is better than Intercom for

Software Failure Risk

  • medium

About

Complete customer communications platform with bots, apps, product tours, and more

Engage and convert prospects with web messaging

Age

1990

Financials

SERIES D

PRIVATE

Business Need

Total Processes
(we found evidences for)

127

40

Total Goals
(we found evidences for)

18

12

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence



training & onboarding


communication management

sending & publishing communications

tracking & monitoring communications


knowledge management

creating knowledge base


customer feedback management

measuring customer satisfaction

measuring net promoter score


contact list management



conversion management


generation of new leads


workflow management


campaign management

campaign monitoring

campaign analytics


products & pricelist management



content management

content publishing

searching for content



social media management

social media analytics

engaging on social media

managing social media account



lead qualification

lead qualification: technographic

lead qualification: behavioural


relationship management



lifetime value management


rating and review management


loyalty management

identify target customers

customise loyalty program



segmentation and targeting



sales call management

meeting management


sales document management

contract management

proposal & quote management



channel management




account management


touchpoint management


customer case management




sales review & feedback



revenue cycle management


follower management


outbound marketing




usage based segmentation


personalized marketing


business development





subscription management






conference call management




competitive intelligence


community building


pipeline management



trade show marketing


performance management



promotion management




advocacy management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Launch new products

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Establish thought leadership

  • Build brand awareness

  • Grow market share

  • Improve efficiency

  • Reduce bounce

  • Improve digital and social presence

  • Improve consistency

  • Improve brand engagement

  • Increase customer life time value

  • Improve navigation

  • See 15 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Increase sales & revenue

  • Build brand awareness

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve efficiency

  • Improve ROI

  • Manage risk

  • Establish thought leadership

  • Launch new products

  • See 9 more

Top Channels

Channels Used

  • chat

  • e-mail

  • social media

  • user generated content

  • blogs

  • phone calls

  • website

  • omnichannel

  • text SMS

  • Facebook

  • Twitter

  • video

  • promotions

  • LinkedIn

  • Whatsapp

  • review sites

  • Amazon

  • mobile

  • offline

  • trade shows

  • See 17 more
  • chat

  • e-mail

  • social media

  • user generated content

  • blogs

  • phone calls

  • website

  • omnichannel

  • text SMS

  • Facebook

  • Twitter

  • video

  • promotions

  • LinkedIn

  • Whatsapp

  • review sites

  • Amazon

  • mobile

  • offline

  • trade shows

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting