Overview: InMoment and Toluna Start as Customer Feedback Management Category solutions.
InMoment offers robust customer feedback management capabilities, particularly benefiting large enterprises in software and IT services. It emphasizes analytics and large-scale integration. Its extensive support options complement complex operational needs. Toluna Start, while targeted more to marketing and consumer insights, excels with engaging survey tools and caters to brand-building goals. It fits enterprises looking to expand market share, meeting the unique needs of marketing and consumer goods industries.
InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
Toluna Start: Toluna-start offers real-time market research and consumer insights through automated solutions. Study design, integrated survey respondents, and reporting dashboards are included.
InMoment and Toluna Start: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
InMoment facilitates collecting feedback and measuring net promoter scores, aligning with the needs of enterprises to monitor and enhance customer satisfaction. read more →
Toluna Start specializes in engaging conversational surveys and social media management, providing tools for marketing research and brand engagement. read more →
Business Goals
InMoment helps improve customer satisfaction and fosters brand engagement, key for tech companies and those looking to acquire new customers. read more →
Toluna Start assists in building brand awareness and growing market share, catering to businesses aiming to enhance their market presence. read more →
Core Features
InMoment offers advanced analytics and custom reporting features that appeal to large enterprises requiring deep insights into customer feedback. read more →
Toluna Start provides integration and custom reports, supporting enterprises focusing on market research and product experience improvements. read more →
Vendor Support
InMoment provides 24/7 support, email, phone, and chat support options, ideal for complex setups demanding constant assistance. read more →
Toluna Start offers 24/7 and chat support, suitable for enterprises needing reliable support primarily during business hours. read more →
Segments and Industries
InMoment is predominantly used by large enterprises in computer software and IT services sectors. read more →
Toluna Start is favored by enterprises in marketing, advertising, and consumer goods industries. read more →
Operational Alignment
InMoment integrates into large-scale operational workflows with its emphasis on analytics and integration features. read more →
Toluna Start aligns with marketing departments looking to enhance brand engagement and market research. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
InMoment in Action: Unique Use Cases
What Are the key features of InMoment for Collecting Feedback?
How does InMoment facilitate Helpdesk Management?
What Are the key features of InMoment for Contact List Management?
Toluna Start in Action: Unique Use Cases
What makes Toluna Start ideal for Engaging Conversational Surveys?
How does Toluna Start facilitate Market Research?
How can Toluna Start enhance your Advertisement process?
News
Latest InMoment News
InMoment Named to Constellation ShortList for Conversational Intelligence for Customer Service
InMoment has been named to the Constellation ShortList for Conversational Intelligence for Customer Service.
Latest Toluna Start News
Toluna recognized in GRIT’s Top 50 most innovative suppliers of 2024
Toluna is recognized among GRIT's Top 50 most innovative suppliers in 2024 for its consumer insights platform.
Why is InMoment the best choice for Social Media Management?