Comparison Summary
This comparison report of Help Scout vs. xMatters is based on a specific set of business needs and context. The comparison uses 5890 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Help Scout and xMatters
Help Scout, xMatters, Freshservice, Kayako, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Help Scout covers Helpdesk Management, Engagement Management with E-Mail, Workflow Management, Knowledge Management with Chat, etc.
xMatters focuses on Engagement Management, Communication Management, Helpdesk Management with Phone Calls, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Help Scout | Simple Customer Service Software and Education
xMatters | Digital Service Availability | Fast, Automated ...
Financials
SERIES B
PRIVATE
Business Need
Total Processes
(we found evidences for)
71
39
Total Goals
(we found evidences for)
8
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Acquire customers
-
Enhance customer relationships
-
Improve internal communications
-
Improve ROI
-
Scale best practices
-
Establish thought leadership
-
Launch new products
-
Improve consistency
- See 5 more
-
Acquire customers
-
Enhance customer relationships
-
Improve internal communications
-
Scale best practices
-
Manage risk
-
Improve visibility
-
Launch new products
-
Improve digital and social presence
-
Improve efficiency
- See 6 more
Top Channels
Channels Used
-
phone calls
-
offline
-
events
-
trade shows
-
mobile
-
website
-
e-mail
-
mobile app
-
text SMS
-
social media
-
promotions
-
Facebook
-
mass media
-
chat
-
video
-
on premises
-
support groups
-
Slack
- See 15 more
-
phone calls
-
offline
-
events
-
trade shows
-
mobile
-
website
-
e-mail
-
mobile app
-
text SMS
-
social media
-
promotions
-
Facebook
-
mass media
-
chat
-
video
-
on premises
-
support groups
-
Slack
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
