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Google Hangouts vs Skype: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Google Hangouts vs. Skype is based on a specific set of business needs and context. The comparison uses 75542 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Google Hangouts and Skype

Google Hangouts, Skype, GoTo Meeting, BlueJeans, etc., belong to a category of solutions that help Webinar and Conferencing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Google Hangouts covers Collaboration with Video, Conference Call Management with Offline, Communication Management with Phone Calls, Content Management with Video, etc.

Skype focuses on Collaboration with Video, Conference Call Management with Offline, Sales Call Management with Phone Calls, Communication Management with Chat, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Google Hangouts

Focus area

Google Hangouts is better than Skype for

Software Failure Risk

  • medium

logo Skype

Focus area

Skype is better than Google Hangouts for

Software Failure Risk

  • medium

About

Web Collaboration software with messaging, video and voice calls for group or individual communications

Communication Tool for free calls and chat

Age

1975

Financials

SERIES A

IPO

Business Need

Total Processes
(we found evidences for)

87

110

Total Goals
(we found evidences for)

18

18

Top Processes

Evidences indicate better relative satisfaction



conference call management


communication management

sending & publishing communications

tracking & monitoring communications


sales call management

call transcription


content publishing


sales document management

proposal & quote management

contract management


contact list management

creating contact list


engagement management

engaging and following up



training & onboarding


workflow management



social media management

social media analytics

scheduling post to social media

managing social media account

engaging on social media




talk track creation


lead qualification

lead qualification: technographic


loyalty management

customise loyalty program


knowledge management

creating knowledge base


calendar management


conversion management



campaign management


rating and review management


products & pricelist management


customer feedback management

measuring customer satisfaction


trade show marketing


generation of new leads


business development



social media marketing



personalized marketing



competitive intelligence


relationship management


courses & assessment

create learning path


lifetime value management




international marketing




follower management



sales review & feedback


discount management


promotion management





segmentation and targeting


revenue cycle management


opportunity management


touchpoint management


Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Launch new products

  • Improve digital and social presence

  • Improve stakeholder relations

  • Scale best practices

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve ROI

  • Establish thought leadership

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve consistency

  • Shorten ramp up time

  • Improve navigation

  • See 15 more
  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Improve efficiency

  • Improve stakeholder relations

  • Scale best practices

  • Improve digital and social presence

  • Increase sales & revenue

  • Launch new products

  • Build brand awareness

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve navigation

  • Improve consistency

  • Establish thought leadership

  • Increase customer life time value

  • See 15 more

Top Channels

Channels Used

  • offline

  • chat

  • phone calls

  • video

  • Skype

  • trade shows

  • events

  • e-mail

  • mobile

  • on premises

  • text SMS

  • website

  • mobile app

  • social media

  • user generated content

  • blogs

  • Slack

  • point of sale

  • promotions

  • Whatsapp

  • mass media

  • games

  • Facebook

  • support groups

  • coupons

  • radio

  • movies

  • review sites

  • Amazon

  • display advertisement

  • Youtube

  • LinkedIn

  • channel partners

  • Instagram

  • television

  • causes and charity

  • Netflix

  • newsletter

  • print media

  • magazine

  • Pinterest

  • Twitter

  • Snapchat

  • See 40 more
  • offline

  • chat

  • phone calls

  • video

  • Skype

  • trade shows

  • events

  • e-mail

  • mobile

  • on premises

  • text SMS

  • website

  • mobile app

  • social media

  • user generated content

  • blogs

  • Slack

  • point of sale

  • promotions

  • Whatsapp

  • mass media

  • games

  • Facebook

  • support groups

  • coupons

  • radio

  • movies

  • review sites

  • Amazon

  • display advertisement

  • Youtube

  • LinkedIn

  • channel partners

  • Instagram

  • television

  • causes and charity

  • Netflix

  • newsletter

  • print media

  • magazine

  • Pinterest

  • Twitter

  • Snapchat

  • See 40 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting