Comparison Summary
Introducing Gmelius and Eptica
Gmelius, Eptica, Hiver, Helprace, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Gmelius covers Communication Management with E-Mail, Engagement Management with E-Mail, Collaboration with E-Mail, Helpdesk Management with Phone Calls, etc.
Eptica focuses on Engagement Management with E-Mail, Knowledge Management with E-Mail, Customer Feedback Management, Contact List Management, etc.
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About
Gmelius: Make Gmail your Team's Workspace
Eptica | Digital CX solutions powered by AI
Financials
SEED
M&A
Business Need
Total Processes
(we found evidences for)
32
41
Total Goals
(we found evidences for)
8
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Increase sales & revenue
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Grow market share
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Improve ROI
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Improve visibility
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Launch new products
- See 5 more
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Scale best practices
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Grow market share
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Improve brand engagement
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Establish thought leadership
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Increase sales & revenue
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Build brand awareness
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Improve efficiency
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Improve visibility
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Improve digital and social presence
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Increase average basket value
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Improve consistency
- See 11 more
Top Channels
Channels Used
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e-mail
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chat
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text SMS
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social media
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offline
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video
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omnichannel
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trade shows
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on premises
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website
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user generated content
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blogs
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events
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phone calls
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promotions
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mobile
-
Twitter
-
Facebook
- See 15 more
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e-mail
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chat
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text SMS
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social media
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offline
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video
-
omnichannel
-
trade shows
-
on premises
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website
-
user generated content
-
blogs
-
events
-
phone calls
-
promotions
-
mobile
-
Twitter
-
Facebook
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
