Eptica: Use-Cases, Insights and Reviews | 2025 Cuspera

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Eptica | Digital CX solutions powered by AI

AI Powered

Eptica Overview

Eptica excels in providing multi-channel customer service and intelligence solutions, focusing on enhancing digital customer interactions. This conversational digital CX platform leverages AI to deepen customer engagement across various touchpoints. A standout feature is its omni-channel communication capability, allowing seamless interaction through digital conversations, video, and voice. Eptica's platform also emphasizes agile knowledge management, ensuring that customer service teams have quick access to relevant information. This approach not only improves customer satisfaction but also empowers organizations to gather actionable insights through the voice of the customer. Trusted by leading brands, Eptica offers a robust solution for businesses aiming to elevate their customer service experience.

Use Cases

Customers recommend Engagement Management, Knowledge Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Eptica.

Other use cases:

Contact List Management
Communication Management
Collaboration
Trade Show Marketing
Lifetime Value Management
Competitive Intelligence
Market Research

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Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Eptica.

Other priorities:

Acquire Customers
Improve ROI
Grow Market Share
Improve Brand Engagement
Establish Thought Leadership
Increase Sales & Revenue
Build Brand Awareness
Improve Efficiency
Improve Visibility
Improve Digital And Social Presence
Increase Average Basket Value
Improve Consistency

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Eptica Use-Cases and Business Priorities: Customer Satisfaction Data

Eptica works with different mediums / channels such as E-Mail. Chat. and Social Media.

Eptica's features include Feedback Surveys, Personalization, Templates, etc. and Eptica support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Eptica analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Eptica is the leading European provider of multi-channel customer interaction software...." Peer review

Eptica, Cayzu Help Desk, Service Creatio, Elevio, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Eptica enhances digital customer interactions with AI-powered conversational CX. Multi-channel service and customer intelligence solutions deepen customer engagement.

Comprehensive Insights on Eptica Use Cases

What benefits does Eptica offer for Engagement Management?

How does Eptica address your Knowledge Management Challenges?

What benefits does Eptica offer for Customer Feedback Management?

What Are the key features of Eptica for Contact List Management?

What makes Eptica ideal for Communication Management?

25+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Eptica solved their Help Desk needs. Cuspera uses 1195 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

CASE STUDY Britannia Hotels Group

Britannia Hotels Group users Eptica technology to cut hotel reservation and customer service costs

CASE STUDY RSPCA

RSPCA has slashed the time it takes to respond to cases of animal cruelty reported through its website, from days to a matter of minutes, after investing in advanced email management technology from ...Eptica.

CASE STUDY Domestic & General

Domestic & General is the UK’s leading warranty specialist and provides warranty services for more than 7 million customers

Consumer Goods

CASE STUDY L’Occitane

L’Occitane is a global group with over 3000 stores in 90 countries. They wanted to improve their customer experience across all channels. They upgraded their international CRM systems. Their goal was... to give customers a seamless and friendly experience everywhere. They also wanted to keep the same high quality of service worldwide.

Insurance

CASE STUDY Carole Nash

Carole Nash is a motorcycle insurance broker. They used Eptica’s multilingual Customer Engagement Suite. The solution helped transform their customer service. The case study is presented as a video. ...No specific results or numbers are mentioned in the content.

Government Administration

CASE STUDY Brent Council

Brent Council's call centre had trouble responding to customer emails quickly and consistently. Their old system was slow and made it hard to meet service targets. They chose Eptica Email Management ...to help organize and speed up email replies. With the new system, email response time dropped from 30 minutes to 10 minutes. Agents now use templates and have better tools, making their work easier and faster. The team is happier and can answer more customer questions each day.

Frequently Asked Questions(FAQ)

for Eptica

What is Eptica used for?

Eptica is a Help Desk Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Engagement Management, Knowledge Management and Customer Feedback Management .

What are the top features of Eptica?

Feedback surveys, Personalization and Templates are some of the top features of Eptica.

What are Eptica alternatives?

Cayzu Help Desk, Service Creatio, Elevio and Qminder are popular alternatives for Eptica.

Where is Eptica located?

Eptica is headquartered at Boulogne Billancourt, Paris.

Peers used Eptica for engagement management and knowledge management

Eptica Competitors

More Eptica Alternatives...

Eptica Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.20/5 ★ Read Reviews (45)
Analytics	4.65/5 ★ Read Reviews (79)
Custom Reports	4.41/5 ★ Read Reviews (190)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.20/5 ★ Read Reviews (45)
Analytics	4.65/5 ★ Read Reviews (79)
Custom Reports	4.41/5 ★ Read Reviews (190)

Software Failure Risk Guidance

for Eptica

Overall Risk Meter

Low Medium High

Top Failure Risks for Eptica

Eptica Profile

Company Name

Eptica

Company Website

https://www.eptica.com/

HQ Location

Boulogne Billancourt, Paris

Employees

51-100

Social

Financials

M&A