Overview: Gladly and Novo ShareNet Platform as Help Desk Category solutions.

Gladly: Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. <br> Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. <br> Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right.

Novo ShareNet Platform: Novo-Sharenet-Platform offers a powerful, flexible cloud-based web and mobile customer support solution. A free trial is available for improved customer service.

Gladly and Novo ShareNet Platform: Best activities based on customer satisfaction

lightning

Applying your context and needs changes the comparison

Business Setting

Popular in Industry

  • Retail (41.0%)

  • Consumer Services (29.0%)

  • Entertainment (26.0%)

  • Education (53.0%)

  • Transportation/Trucking/Railroad (27.0%)

  • Government Administration (20.0%)

Popular in Segments

  • SMB and MidMarket (8.0%)

  • Enterprise (92.0%)

  • SMB and MidMarket (47.0%)

  • Enterprise (53.0%)

Gladly in Action: Unique Use Cases

How does Gladly facilitate Helpdesk Management?

Novo ShareNet Platform in Action: Unique Use Cases

What benefits does Novo ShareNet Platform offer for Workflow Management?

News

Latest Gladly news

Gladly Announces Agentic Commerce Capabilities at Gladly Connect Live

Gladly unveiled new agentic commerce capabilities at its annual conference, Gladly Connect Live. These capabilities integrate AI throughout the customer journey, enhancing pre-purchase engagement and post-sale retention. The platform now supports AI platforms like ChatGPT and Perplexity. Additional enhancements include AI performance improvements and a model for human-AI collaboration, aiming to boost customer experience and brand loyalty.

05/05/2026 - source

Latest Novo ShareNet Platform news

Fast growth and best British accolades for de Novo Solutions

De Novo Solutions has been recognized as one of the top British businesses, ranking third on the Elite Business Top 100 SMEs list for 2026. The company also achieved 10th place on the Tech200 list for rapid growth in the UK public sector, with a 442% increase in public sector revenue. These accolades highlight de Novo's significant impact in digital transformation using Oracle Cloud solutions.

23/02/2026 - source