GetFeedback vs. Canny: Customer Feedback Management Solution Comparison 2025

Overview: GetFeedback and Canny as Customer Feedback Management Category solutions.

GetFeedback excels in comprehensive feedback collection and detailed analytics, ideal for large-scale enterprises aiming to enhance customer relationships. Canny focuses on feedback for product improvement, appealing to software companies wanting to boost product experience and community engagement. Both offer integrations and 24/7 support, but their strengths cater to different business needs, positioning GetFeedback as a choice for broad engagement and Canny for targeted improvements.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

Canny: Canny helps teams manage feedback and release features effectively. It completes the feedback loop from collection to implementation.

GetFeedback and Canny: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

GetFeedback focuses on collecting feedback, net promoter score measurement, and engaging conversational surveys. It suits enterprises needing comprehensive customer insights. read more →

Canny emphasizes feedback collection and engaging conversational surveys while supporting product management and community building. Ideal for product-centric feedback processes. read more →

Business Goals

GetFeedback is tailored for improving customer satisfaction and acquiring customers, aligning well with companies that prioritize brand engagement and ROI. read more →

Canny supports scaling best practices and improving product experience, valuable for firms focused on enhancing visibility and employee satisfaction. read more →

Core Features

GetFeedback offers custom reports, analytics, and extensive integrations, making it effective for businesses that rely on data-driven strategies. read more →

Canny provides integration and custom reporting features, appealing to businesses that need straightforward analytics and community feedback integration. read more →

Vendor Support

GetFeedback offers comprehensive 24/7 support, including email and chat options, meeting the needs of large enterprises with complex support requirements. read more →

Canny also provides 24/7 support but focuses more on community-driven solutions, suitable for companies that value hands-on collaboration. read more →

Segments and Industries

GetFeedback is popular in the IT, software, and internet sectors, with its enterprise-level support being particularly suited for large operations. read more →

Canny has a strong presence in computer software and real estate industries, catering to mid-market firms and enterprises. read more →

Operational Alignment

GetFeedback integrates well with large-scale operations looking for robust analytics and feedback management. read more →

Canny fits seamlessly into workflows in tech companies emphasizing user-driven product development. read more →