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Compare Freshservice vs Teamsupport

Comparison Summary

This comparison report of Freshservice vs. Teamsupport is based on a specific set of business needs and context. The comparison uses 26499 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshservice and Teamsupport

Freshservice, Teamsupport, freshdesk, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshservice covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

Teamsupport focuses on Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management with E-Mail, Collaboration, etc.

"We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data. " - Tom Peach-Geraghty

"TeamSupport has allowed pure collaboration and organization for my team. It has given us a necessary resource to ensure our customers are well taken care of! " - Jorine Jones

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshservice

Focus area

Software Failure Risk

  • medium

logo Teamsupport

Focus area

Teamsupport is better than Freshservice for

Software Failure Risk

  • low

About

Intelligent, Right-Sized Service Management Solution for the Modern Enterprise

Customer Service Software Built for Business to Business

Age

2010

2008

Financials

SERIES H

PRIVATE

Business Need

Total Processes
(we found evidences for)

82

76

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base



engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications



sales document management

contract management

proposal & quote management


training & onboarding


social media management

social media analytics

managing social media account

engaging on social media


contact list management

creating contact list


products & pricelist management


sales call management


generation of new leads


rating and review management


lifetime value management


touchpoint management




performance management



revenue cycle management



conference call management


customer case management



content management

content publishing


license management


lead qualification

lead qualification: technographic



promotion management


loyalty management


discount management



relationship management


channel management



community building





billing and invoice management


advocacy management




sales review & feedback


conversion management


account management


campaign management


competitive intelligence



business development



distribution management


trade show marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Improve digital and social presence

  • Launch new products

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Increase sales & revenue

  • Improve stakeholder relations

  • Establish thought leadership

  • Grow market share

  • Improve visibility

  • Enter new markets internationally or locally

  • Improve efficiency

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • blogs

  • user generated content

  • chat

  • website

  • video

  • offline

  • point of sale

  • mobile

  • on premises

  • support groups

  • print media

  • magazine

  • Slack

  • mobile app

  • games

  • promotions

  • trade shows

  • social media

  • See 17 more
  • e-mail

  • phone calls

  • blogs

  • user generated content

  • chat

  • website

  • video

  • offline

  • point of sale

  • mobile

  • on premises

  • support groups

  • print media

  • magazine

  • Slack

  • mobile app

  • games

  • promotions

  • trade shows

  • social media

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

high

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting