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Compare Freshsales vs Close CRM

Comparison Summary

For Freshsales vs Close CRM comparison, Our AI algorithm looked at 11052 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Freshsales and Close CRM to solve their respective business needs.

logo Freshsales

Focus area

  • engagement management
  • Communication Management with E-Mail and Phone Calls

Freshsales is better than Close CRM for

logo Close CRM

Focus area

  • engagement management
  • Sales Call Management with Phone Calls and E-Mail

Close CRM is better than Freshsales for

About

AI-based sales CRM to Improve engagement and nurture existing customers, drive leads to closure

Inside Sales Software CRM with Calling & Emailing

Age

2010

2013

Financials

Series G

Seed

Business Need

Total Processes
(we found evidences for)

107

87

Total Goals
(we found evidences for)

13

12

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


communication management

tracking & monitoring communications

sending & publishing communications




contact list management

creating contact list



helpdesk management


generation of new leads


sales call management

meeting management



conversion management


lead qualification

lead qualification: demographic

lead qualification: behavioural

lead qualification: technographic

lead qualification: firmographic


training & onboarding


pipeline management


campaign management

campaign monitoring

campaign analytics






sales document management

proposal & quote management

contract management


promotion management


discount management



social media management

social media analytics


relationship management


business development



customer feedback management

measuring customer satisfaction

measuring net promoter score


account management


products & pricelist management


follower management



performance management








customer case management


segmentation and targeting


relationship marketing



knowledge management


rating and review management



competitive intelligence




lifetime value management


opportunity management


revenue cycle management


sales review & feedback


loyalty management



content management


database marketing



conference call management


touchpoint management



calendar management


billing and invoice management



motivation management


channel management





Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve internal communications

  • Improve ROI

  • Improve visibility

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Grow market share

  • Launch new products

  • Shorten ramp up time

  • See 10 more
  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Improve efficiency

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Grow market share

  • Build brand awareness

  • Manage risk

  • See 9 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • text SMS

  • website

  • video

  • social media

  • chat

  • offline

  • user generated content

  • blogs

  • point of sale

  • games

  • mobile

  • trade shows

  • Facebook

  • events

  • mobile app

  • LinkedIn

  • omnichannel

  • promotions

  • See 17 more
  • phone calls

  • e-mail

  • text SMS

  • website

  • video

  • social media

  • chat

  • offline

  • user generated content

  • blogs

  • point of sale

  • games

  • mobile

  • trade shows

  • Facebook

  • events

  • mobile app

  • LinkedIn

  • omnichannel

  • promotions

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Business Setting