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Compare Freshsales vs Close CRM

Comparison Summary

For Freshsales vs Close CRM comparison, Our AI algorithm looked at 14624 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Freshsales and Close CRM to solve their respective business needs.

logo Freshsales

Focus area

  • communication management
  • Engagement management With E mail

Freshsales is better than Close CRM for

logo Close CRM

Focus area

  • engagement management
  • Sales call management With Phone calls and E mail

Close CRM is better than Freshsales for

About

Freshsales | Improve customer engagement, drive leads to closure, and nurture existing customers with AI-based sales CRM

Inside Sales Software CRM with Calling & Emailing

Age

2010

2013

Financials

Series G

Seed

Business Need

Total Processes
(we found evidences for)

93

79

Total Goals
(we found evidences for)

13

9

Top Processes

Evidences indicate better relative satisfaction


communication management

tracking & monitoring communications

sending & publishing communications


engagement management

engaging and following up

engaging with scheduling & cadence



contact list management

creating contact list



sales call management

meeting management



helpdesk management


generation of new leads


customer case management


lead qualification

lead qualification: demographic

lead qualification: behavioural

lead qualification: technographic

lead qualification: firmographic



conversion management


pipeline management



training & onboarding



sales document management

proposal & quote management

contract management


campaign management

campaign monitoring

campaign analytics


promotion management


discount management




social media management

social media analytics

managing social media account



relationship management


account management



customer feedback management

measuring customer satisfaction

measuring net promoter score


performance management


follower management




products & pricelist management



business development



knowledge management


segmentation and targeting






opportunity management


competitive intelligence



touchpoint management


sales review & feedback


calendar management


channel management



content management

searching for content



referral management


revenue cycle management


rating and review management



database marketing


advocacy management


motivation management


lifetime value management


category management



personalized marketing



trade show marketing


community building


sales commission management




relationship marketing


identify skill gaps


courses & assessment

identify skill gaps


international marketing


outbound marketing


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Improve efficiency

  • Improve internal communications

  • Improve ROI

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Launch new products

  • Shorten ramp up time

  • Improve visibility

  • Grow market share

  • See 10 more
  • Increase sales & revenue

  • Acquire customers

  • Improve internal communications

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve efficiency

  • Grow market share

  • Build brand awareness

  • Manage risk

  • See 9 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • text SMS

  • website

  • chat

  • social media

  • video

  • offline

  • user generated content

  • blogs

  • point of sale

  • games

  • mobile

  • omnichannel

  • mobile app

  • trade shows

  • Facebook

  • LinkedIn

  • print media

  • newspaper

  • promotions

  • See 18 more
  • phone calls

  • e-mail

  • text SMS

  • website

  • chat

  • social media

  • video

  • offline

  • user generated content

  • blogs

  • point of sale

  • games

  • mobile

  • omnichannel

  • mobile app

  • trade shows

  • Facebook

  • LinkedIn

  • print media

  • newspaper

  • promotions

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Business Setting