Comparison Summary
Introducing freshdesk and UVdesk
freshdesk, UVdesk, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
freshdesk covers Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.
UVdesk focuses on Helpdesk Management, Workflow Management with E-Mail, Engagement Management with E-Mail, Social Media Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Omnichannel Customer support software
Helpdesk System - uvdesk.com
Age
2010
Financials
SERIES H
PRIVATE
Business Need
Total Processes
(we found evidences for)
103
27
Total Goals
(we found evidences for)
15
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Improve consistency
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Improve visibility
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Improve digital and social presence
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Grow market share
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Enter new markets internationally or locally
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Shorten ramp up time
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Improve brand engagement
- See 12 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
-
Improve efficiency
-
Improve internal communications
- See 3 more
Top Channels
Channels Used
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e-mail
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offline
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point of sale
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website
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promotions
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support groups
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blogs
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user generated content
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review sites
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eBay
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coupons
-
social media
-
video
-
Amazon
-
omnichannel
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Twitter
-
phone calls
- See 14 more
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e-mail
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offline
-
point of sale
-
website
-
promotions
-
support groups
-
blogs
-
user generated content
-
review sites
-
eBay
-
coupons
-
social media
-
video
-
Amazon
-
omnichannel
-
Twitter
-
phone calls
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
