Overview: freshdesk and RaiseATicket as Help Desk Category solutions.
Freshdesk and RaiseATicket both serve the helpdesk category but cater to different customer needs. Freshdesk excels in supporting large enterprises with its comprehensive capabilities in knowledge and customer feedback management, while RaiseATicket is more suitable for smaller teams with its focus on collaboration and engagement management. Both products offer 24/7 support, but the scale and depth of features and integrations in Freshdesk make it ideal for more complex operational environments. RaiseATicket offers simplicity and essential tools for smaller businesses focusing on customer relationships.
freshdesk: Freshdesk streamlines customer conversations, automates tasks, and enhances team collaboration for faster issue resolution. Features include multi-channel ticket tracking, email conversion to tickets, and automatic ticket assignment.
RaiseATicket: Raiseaticket offers a 100% free helpdesk to support customer tickets and requests. Features improve user experience across multiple channels.
freshdesk and RaiseATicket: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Freshdesk offers a range of capabilities including helpdesk and knowledge management. It also facilitates communication and workflow management effectively. read more →
RaiseATicket focuses on helpdesk management and engagement. It's optimal for teams needing collaboration and managing sales documents. read more →
Business Goals
Freshdesk helps in enhancing customer relationships and acquiring new customers. It also aids in improving internal communication and efficiency. read more →
RaiseATicket assists in building brand awareness. It also supports scaling best practices and improving stakeholder relations. read more →
Core Features
Freshdesk includes robust features like compliance and extensive data import and export capabilities. It supports analytics and offers AI-powered tools. read more →
RaiseATicket provides training and onboarding with essential data operations. It also includes security measures and compliance features. read more →
Vendor Support
Freshdesk offers comprehensive support including email, chat, phone, and 24/7 support, making it suitable for global operations. read more →
RaiseATicket provides 24/7 support as well as training and onboarding, with accessible email and chat support options. read more →
Segments and Industries
Freshdesk serves large enterprises mostly in the IT sector. It is adopted widely by mid-market and education industries too. read more →
RaiseATicket is favored by small enterprises, focusing on IT services. It targets a simpler market with focused software needs. read more →
Operational Alignment
Freshdesk aligns well with complex operational environments. It supports large-scale operations in diverse sectors. read more →
RaiseATicket suits smaller operations with its ease of use. It's designed for straightforward environments with immediate needs. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
freshdesk in Action: Unique Use Cases
How efficiently Does freshdesk manage your Helpdesk Management?
How does freshdesk facilitate Knowledge Management?
How efficiently Does freshdesk manage your Customer Feedback Management?
What benefits does freshdesk offer for Communication Management?
RaiseATicket in Action: Unique Use Cases
How does RaiseATicket address your Engagement Management Challenges?
What benefits does RaiseATicket offer for Training & Onboarding?
How can RaiseATicket optimize your Collaboration Workflow?
Alternatives
News
Latest freshdesk News
Freshworks Reports First Quarter 2025 Results
Freshworks Inc. announced its first quarter 2025 financial results, reporting a 19% year-over-year revenue increase to $196.3 million. The company achieved a 30% operating cash flow margin and a 28% adjusted free cash flow margin. Non-GAAP income from operations rose to $46.4 million, highlighting continued demand for Freshworks' AI-driven customer and employee service solutions.
