Compare Freshdesk Contact Center vs CloudTalk

Failure Risk Guidance Security Report ?

Failure Risk for Freshdesk Contact Center medium Failure Risk for CloudTalk low

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Comparison Summary

For Freshdesk Contact Center vs CloudTalk comparison, Our AI algorithm looked at 2123 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Freshdesk Contact Center and CloudTalk to solve their respective business needs.

Pros and cons of Freshdesk Contact Center and CloudTalk

Freshdesk Contact Center is more suited to businesses that require Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls where as CloudTalk is focused towards Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls .

Both Freshdesk Contact Center and CloudTalk are Contact Center Software software, peers recommend Freshdesk Contact Center for engagement management where as CloudTalk is more known for call recording and sales call management .

Freshdesk Contact Center

Focus area

Freshdesk Contact Center is better than CloudTalk for

engagement management

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

CloudTalk

Focus area

CloudTalk is better than Freshdesk Contact Center for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Freshdesk Contact Center

About

Contact Center software on the cloud · Integrate with phone and chat

Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card

Age

2010

Financials

SERIES H

SEED

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (101)

Read Reviews (102)

sales call management

call recording

call analytics

call searching

engagement management

Read Reviews (38)

Read Reviews (4)

engaging and following up

Read Reviews (19)

Read Reviews (1)

communication management

Read Reviews (36)

Read Reviews (17)

tracking & monitoring communications

Read Reviews (32)

Read Reviews (15)

contact list management

contacts history

conference call management

collaboration

training & onboarding

Read Reviews (5)

Read Reviews (11)

generation of new leads

Read Reviews (4)

Read Reviews (1)

sales review & feedback

Read Reviews (3)

Read Reviews (0)

workflow management

Read Reviews (3)

Read Reviews (6)

customer feedback management

Read Reviews (2)

measuring customer satisfaction

telemarketing

lead management

sales document management

Read Reviews (0)

Read Reviews (2)

international marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Scale best practices
Acquire customers
Improve internal communications
Improve stakeholder relations
Launch new products
Improve ROI
See 4 more

Acquire customers
Improve internal communications
Increase sales & revenue
Enhance customer relationships
Launch new products
Enter new markets internationally or locally
See 3 more

Top Channels

Channels Used

phone calls
mobile
offline
events
trade shows
mobile app
e-mail
social media
video
chat
text SMS
Facebook
See 9 more

phone calls
mobile
offline
events
trade shows
mobile app
e-mail
social media
video
chat
text SMS
Facebook
See 9 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Compare Freshdesk Contact Center vs CloudTalk

Failure Risk Guidance Security Report ?

Comparison Summary

For Freshdesk Contact Center vs CloudTalk comparison, Our AI algorithm looked at 2123 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Freshdesk Contact Center and CloudTalk to solve their respective business needs.

Pros and cons of Freshdesk Contact Center and CloudTalk

Freshdesk Contact Center is more suited to businesses that require Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls where as CloudTalk is focused towards Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls .

Both Freshdesk Contact Center and CloudTalk are Contact Center Software software, peers recommend Freshdesk Contact Center for engagement management where as CloudTalk is more known for call recording and sales call management .

Freshdesk Contact Center

Focus area

Freshdesk Contact Center is better than CloudTalk for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

CloudTalk

Focus area

CloudTalk is better than Freshdesk Contact Center for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Freshdesk Contact Center

Get a personalised risk report for CloudTalk

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.