Overview: Forsta (formerly Confirmit) and SurveyMonkey CX as Customer Feedback Management Category solutions.
Forsta and SurveyMonkey CX are key players in customer feedback management. Forsta excels in market research and integration, ideal for enterprises needing robust reporting. SurveyMonkey CX, with its easy feedback collection and NPS measurement, suits companies seeking simplicity. Forsta's extensive support and diverse channels appeal to varied industry applications, whereas SurveyMonkey CX leverages social channels and email, serving broad industries like finance and HR effectively.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
SurveyMonkey CX: SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.
Forsta (formerly Confirmit) and SurveyMonkey CX: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Forsta facilitates comprehensive market research and feedback management, aligning with enterprise needs for data-driven decisions and maintaining customer satisfaction. read more →
SurveyMonkey CX focuses on collecting feedback and tracking NPS, aligning with businesses emphasizing straightforward customer engagement and performance insights. read more →
Business Goals
Forsta supports goals like enhancing customer satisfaction and entering new markets, aligning with enterprises focused on growth through informed strategies and superior customer understanding. read more →
SurveyMonkey CX helps improve customer satisfaction and marginally increase sales, making it attractive for companies concentrating on client loyalty and operational efficiency. read more →
Core Features
Forsta offers robust analytics and custom reports, with features like data export and compliance, meeting the demand for detailed insights and seamless data handling. read more →
SurveyMonkey CX provides accessible analytics and custom reports, catering to users who want straightforward insights with ease of migration and basic integrations. read more →
Vendor Support
Forsta provides 24/7 support primarily through email and chats, which benefits complex systems requiring reliable support. read more →
SurveyMonkey CX offers extensive support channels, such as chat and phone, suiting companies needing immediate and varied support options. read more →
Segments and Industries
Forsta is popular among enterprise and consulting industries, with its extensive reach making it suitable for comprehensive research and strategic management. read more →
SurveyMonkey CX serves a wide audience across industries like finance and human resources, reflecting its adaptability and broad application in feedback management. read more →
Operational Alignment
Forsta integrates well into large-scale enterprises, its features designed for high complexity environments demanding extensive customization and thorough analytics. read more →
SurveyMonkey CX fits mid-sized to enterprise-level businesses, with functionality simplifying feedback processes and supporting agile operational structures. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Forsta (formerly Confirmit) in Action: Unique Use Cases
How efficiently Does Forsta (formerly Confirmit) manage your Market Research?
How does Forsta (formerly Confirmit) facilitate Engaging Conversational Surveys?
SurveyMonkey CX in Action: Unique Use Cases
How can SurveyMonkey CX optimize your Collecting Feedback Workflow?
What benefits does SurveyMonkey CX offer for Campaign Management?
What solutions does SurveyMonkey CX provide for Competitive Intelligence?
Integrations
Few Forsta (formerly Confirmit) Integrations
Few SurveyMonkey CX Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
Latest SurveyMonkey CX News
SurveyMonkey Opens New Office in Costa Rica, Growing Regional Expertise and Building ...
SurveyMonkey has opened a new office in Costa Rica, expanding its regional presence and expertise in Latin America. This move supports the company's global growth strategy and enhances its ability to serve customers in the region.
How efficiently Does Forsta (formerly Confirmit) manage your Social Media Management?