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Compare Exotel vs Dialpad Ai Contact Center

Failure Risk Guidance Security Report ?

Failure Risk for Exotel low Failure Risk for Dialpad Ai Contact Center medium
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Comparison Summary

For Exotel vs Dialpad Ai Contact Center comparison, Our AI algorithm looked at 3348 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Exotel and Dialpad Ai Contact Center to solve their respective business needs.

Pros and cons of Exotel and Dialpad Ai Contact Center

Exotel is more suited to businesses that require Sales Call Management with Phone Calls and Helpdesk Management with Phone Calls where as Dialpad Ai Contact Center is focused towards Sales Call Management with Phone Calls and Helpdesk Management with Phone Calls .

Both Exotel and Dialpad Ai Contact Center are Contact Center Software software, peers recommend Exotel for sales call management and helpdesk management where as Dialpad Ai Contact Center is more known for call transcription .

logo Exotel

Focus area

Exotel is better than Dialpad Ai Contact Center for

Software Failure Risk

  • low

logo Dialpad Ai Contact Center

Focus area

Dialpad Ai Contact Center is better than Exotel for

Software Failure Risk

  • medium

About

Cloud Communication APIs for Calls, SMS, User verifications and more

Customer service software with AI-enabled real-time assist, sentiment analysis, and more.

Age

2011

Financials

SERIES D

SERIES F

Business Need

Total Processes
(we found evidences for)

50

37

Total Goals
(we found evidences for)

11

5

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (171)

Read Reviews (161)

call recording

Read Reviews (132)

Read Reviews (102)

call analytics

Read Reviews (19)

Read Reviews (9)

call scoring

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (79)

Read Reviews (75)

communication management

Read Reviews (68)

Read Reviews (17)

tracking & monitoring communications

Read Reviews (63)

Read Reviews (12)

sending & publishing communications

Read Reviews (4)

Read Reviews (4)

engagement management

Read Reviews (49)

Read Reviews (8)

engaging and following up

Read Reviews (29)

Read Reviews (5)

coaching

Read Reviews (18)

Read Reviews (16)

contact list management

Read Reviews (13)

Read Reviews (24)

contacts history

Read Reviews (4)

Read Reviews (2)

customer feedback management

Read Reviews (13)

Read Reviews (3)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (3)

training & onboarding

Read Reviews (13)

Read Reviews (5)

products & pricelist management

Read Reviews (13)

Read Reviews (0)

social media management

Read Reviews (9)

Read Reviews (3)

social media analytics

Read Reviews (8)

Read Reviews (3)

customer case management

Read Reviews (7)

Read Reviews (0)

sales document management

Read Reviews (4)

Read Reviews (3)

generation of new leads

Read Reviews (3)

Read Reviews (1)

workflow management

Read Reviews (3)

Read Reviews (6)

conference call management

Read Reviews (2)

Read Reviews (30)

relationship management

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (0)

Scheduling & dispatching

Read Reviews (0)

Read Reviews (7)

rating and review management

Read Reviews (0)

Read Reviews (5)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • See 8 more

  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Improve stakeholder relations

  • Improve visibility

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • offline

  • events

  • trade shows

  • e-mail

  • mobile

  • text SMS

  • video

  • chat

  • mobile app

  • social media

  • Facebook

  • on premises

  • website

  • LinkedIn

  • See 12 more

  • phone calls

  • offline

  • events

  • trade shows

  • e-mail

  • mobile

  • text SMS

  • video

  • chat

  • mobile app

  • social media

  • Facebook

  • on premises

  • website

  • LinkedIn

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting