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CustomerSure vs QuestionPro Survey: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of CustomerSure vs. QuestionPro Survey is based on a specific set of business needs and context. The comparison uses 4923 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CustomerSure and QuestionPro Survey

CustomerSure, QuestionPro Survey, Startquestion survey, SmileBack, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CustomerSure covers Collecting Feedback, Engaging Conversational Surveys with E-Mail, Playbook Creation, Contact List Management with Offline, etc.

QuestionPro Survey focuses on Feedback Survey, Market Research, Customer Engagement Management, Collect Reviews & Rating, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CustomerSure

Focus area

Software Failure Risk

  • medium

logo QuestionPro Survey

Focus area

QuestionPro Survey is better than CustomerSure for

Software Failure Risk

  • low

About

Customer Feedback Software to gather insights to drive real change

Free Online Community Software Platform | QuestionPro

Age

2010

2002

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

26

33

Total Goals
(we found evidences for)

7

4

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up



contact list management


helpdesk management


training & onboarding


sales review & feedback



knowledge management


rating and review management


competitive intelligence


customer case management


communication management


social media analytics


social media management

social media analytics




segmentation and targeting



campaign management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve stakeholder relations

  • Build brand awareness

  • See 4 more
  • Enhance customer relationships

  • Improve brand engagement

  • Improve internal communications

  • Manage risk

  • See 1 more

Top Channels

Channels Used

  • website

  • e-mail

  • offline

  • mobile

  • phone calls

  • chat

  • text SMS

  • social media

  • point of sale

  • mobile app

  • events

  • trade shows

  • video

  • user generated content

  • blogs

  • games

  • mass media

  • radio

  • See 15 more
  • website

  • e-mail

  • offline

  • mobile

  • phone calls

  • chat

  • text SMS

  • social media

  • point of sale

  • mobile app

  • events

  • trade shows

  • video

  • user generated content

  • blogs

  • games

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting