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Compare CustomerGauge vs SurveyMonkey CX

Comparison Summary

For CustomerGauge vs SurveyMonkey CX comparison, Our AI algorithm looked at 1538 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CustomerGauge and SurveyMonkey CX to solve their respective business needs.

Pros and cons of CustomerGauge and SurveyMonkey CX

CustomerGauge is more suited to businesses that require Collecting Feedback with Promotions and Engaging Conversational Surveys where as SurveyMonkey CX is focused towards Collecting Feedback and Campaign Management .

logo CustomerGauge

Focus area

Software Failure Risk

  • medium

logo SurveyMonkey CX

Focus area

Software Failure Risk

  • medium

About

Account Experience software for better customer-centric decisions that grow your account faster

Feedback management tool to build a CX program that adapts to customer needs

Age

1999

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

37

35

Total Goals
(we found evidences for)

9

7

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


loyalty management

customise loyalty program


helpdesk management


lead qualification

lead qualification: technographic


lifetime value management



competitive intelligence


communication management

sending & publishing communications



rating and review management


campaign management



generation of new leads


knowledge management


training & onboarding


products & pricelist management



content management



conference call management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve ROI

  • Increase sales & revenue

  • Improve brand engagement

  • Increase customer life time value

  • Grow market share

  • Establish thought leadership

  • See 6 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Scale best practices

  • Enter new markets internationally or locally

  • See 4 more

Top Channels

Channels Used

  • social media

  • promotions

  • e-mail

  • offline

  • events

  • trade shows

  • phone calls

  • chat

  • causes and charity

  • See 6 more
  • social media

  • promotions

  • e-mail

  • offline

  • events

  • trade shows

  • phone calls

  • chat

  • causes and charity

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting